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terms conditions
- Traditional Chinese Terms & Conditions
- Simplified Chinese Terms & Conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Delivery and Insurance
- 11. Cancellation
- 12. Warranties
- 13. Defective items and Items damaged in transit
- 14. Limits on our Liability
- 15. Intellectual Property
- 16. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- contact us
- about
- help
- policies
- returns - hk
- payment security hk
We will be happy to offer you an exchange for your purchase(s), subject to stock availability. You can exchange the item(s) you purchase in-store only.
Please take the item you'd like to return along with your original payment card, to your nearest store within 14 calendar days.
Once in-store, please visit a sales advisor for assistance.
Please note that exchanges are subject to stock availability. There are some products that we cannot cancel, refund or exchange.
Please see our Returns Policy for more details.
Currently we are unable to provide an online exchange service.