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terms conditions
- Traditional Chinese Terms & Conditions
- Simplified Chinese Terms & Conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Delivery and Insurance
- 11. Cancellation
- 12. Warranties
- 13. Defective items and Items damaged in transit
- 14. Limits on our Liability
- 15. Intellectual Property
- 16. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- contact us
- about
- help
- policies
- returns - hk
- payment security hk
We are happy to offer a refund on unsuitable items that are returned under our free returns service in accordance with our Returns Policy
- We will credit the full amount to the original purchaser's payment card, excluding any shipping costs.
- Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method.
- Once your parcel has been returned to our warehouse please allow a further 10 working days to receive your refund confirmation email.
- Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this.
- You can also obtain a full refund of your order, excluding shipping costs by returning your order to one of our stores. Please visit the store's Collect in Store area where a consultant will process your refund for you.
Gifts delivered between Thursday 11th November 2021 and Wednesday 22nd December 2021 can be refunded or exchanged until Wednesday 5th January 2022 with a valid gift receipt.
To cancel your order in accordance with the Consumer Contract Regulations 2013 please refer to our cancellations section.