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terms conditions
- Traditional Chinese Terms & Conditions
- Simplified Chinese Terms & Conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Delivery and Insurance
- 11. Cancellation
- 12. Warranties
- 13. Defective items and Items damaged in transit
- 14. Limits on our Liability
- 15. Intellectual Property
- 16. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- contact us
- about
- help
- policies
- returns - hk
- payment security hk
1. As part of Harvey Nichols’ promotion, customers shopping selected fashion, food and beverage items will receive up to 30% discount off the original price. Customers shopping selected beauty will receive 15% discount off the original price.
2. This promotion is applicable at all Harvey Nichols stores in the UK and Dublin, and online across Harvey Nichols UK, Hong Kong and International websites.
3. The promotional period online at harveynichols.com begins on Tuesday 19thNovember 2024 and end on Tuesday 3rd December 2024.
4. The promotional period in-store will begin on Friday 15th November 2024 and end on Wednesday 4th December 2024.
5. This promotion is valid on selected items only, exclusions apply.
6. The offer excludes hampers, hospitality, selected brands, concessions, marketplace, all Gift Experiences, the purchase of Gift Cards and selected departments.
7. This promotion cannot be used in conjunction with any other discounts or offers or via other digital marketing channels.
8. This promotion can be used multiple times within the discount period.
9. Harvey Nichols reserves the right to withdraw or amend this promotion at any time.
10. This promotion cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
11. In case of dispute, the decision of Harvey Nichols shall be final.
12. Items purchased in the Summer Sale promotion are subject to the Harvey Nichols Returns Policy, which is available at https://www.harveynichols.com/info/help/delivery-help/returns/
13. Additional terms and conditions are displayed on the Harvey Nichols website for customer reference at https://www.harveynichols.com/info/help/terms-conditions
2. This promotion is applicable at all Harvey Nichols stores in the UK and Dublin, and online across Harvey Nichols UK, Hong Kong and International websites.
3. The promotional period online at harveynichols.com begins on Tuesday 19thNovember 2024 and end on Tuesday 3rd December 2024.
4. The promotional period in-store will begin on Friday 15th November 2024 and end on Wednesday 4th December 2024.
5. This promotion is valid on selected items only, exclusions apply.
6. The offer excludes hampers, hospitality, selected brands, concessions, marketplace, all Gift Experiences, the purchase of Gift Cards and selected departments.
7. This promotion cannot be used in conjunction with any other discounts or offers or via other digital marketing channels.
8. This promotion can be used multiple times within the discount period.
9. Harvey Nichols reserves the right to withdraw or amend this promotion at any time.
10. This promotion cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
11. In case of dispute, the decision of Harvey Nichols shall be final.
12. Items purchased in the Summer Sale promotion are subject to the Harvey Nichols Returns Policy, which is available at https://www.harveynichols.com/info/help/delivery-help/returns/
13. Additional terms and conditions are displayed on the Harvey Nichols website for customer reference at https://www.harveynichols.com/info/help/terms-conditions
1. As part of Harvey Nichols’ promotion, customers shopping selected Fashion will receive 25% discount off the original price.
2. Applicable at Harvey Nichols across all locations in UK and Dublin in-store, and online across Harvey Nichols Hong Kong, international and UK websites.
3. Valid on selected Fashion purchases only.
4. Exclusions apply.
5. In stores the promotional period will run from Tuesday 5th November 2024 to Wednesday 20th November 2024.
6. Online the promotional period will run from Thursday 7th November to Tuesday 12th November 2024.
7. Harvey Nichols reserves the right to withdraw or amend this promotion at any time.
8. This promotion cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
9. In case of dispute, the decision of Harvey Nichols shall be final.
10. Items purchased in the Summer Sale promotion are subject to the Harvey Nichols Returns Policy, which is available at https://www.harveynichols.com/info/help/delivery-help/returns/
11. Additional terms and conditions are displayed on the Harvey Nichols website for customer reference at https://www.harveynichols.com/info/help/terms-conditions
2. Applicable at Harvey Nichols across all locations in UK and Dublin in-store, and online across Harvey Nichols Hong Kong, international and UK websites.
3. Valid on selected Fashion purchases only.
4. Exclusions apply.
5. In stores the promotional period will run from Tuesday 5th November 2024 to Wednesday 20th November 2024.
6. Online the promotional period will run from Thursday 7th November to Tuesday 12th November 2024.
7. Harvey Nichols reserves the right to withdraw or amend this promotion at any time.
8. This promotion cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
9. In case of dispute, the decision of Harvey Nichols shall be final.
10. Items purchased in the Summer Sale promotion are subject to the Harvey Nichols Returns Policy, which is available at https://www.harveynichols.com/info/help/delivery-help/returns/
11. Additional terms and conditions are displayed on the Harvey Nichols website for customer reference at https://www.harveynichols.com/info/help/terms-conditions
1. Customers can get 11% off Fashion & Beauty or 22% off fashion orders over $250 USD/£292/$1943 HKD/€230* using discount code SINGLESDAYHNCUR when making purchases online at harveynichols.com during the promotional period.
2. The promotional period begins at 10AM GMT 4th November 2024 on harveynichols.com and ends at 10AM GMT 18th November 2024.
3. This promotion is available online Harvey Nichols UK & International websites.
4. Offer excludes selected brands and departments including but not limited to GUCCI, MONCLER, Loewe, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, The Row, Givenchy, Valentino, Manolo Blahnik, Golden Goose, Christian Louboutin, Chloe, Isabel Marant, On Running , Salomon, New balance, ASICS, Ugg, Toteme, Odd Muse, Casablanca, Cleens, Alaia, Club 1984, MM6 X Salomon, MM6 by Maison Margiela, Jo Malone, Beauty Experiences, Beauty Packages, Beauty Hampers, Dyson, Advanced Nutrition Program, Environ, The Harvey Nichols Beauty Advent Calendar 2024, The Harvey Nichols 12 Days of Fragrance Advent Calendar 2024, Sale, Marketplace, Gift Cards, Corporate or bulk orders.
5. Beauty packages, gift cards and gift experiences are excluded from this promotion.
6. Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
12. This promotion is not available to Harvey Nichols staff.
13. All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
*Subject to change due to currency exchange rate fluctuations
2. The promotional period begins at 10AM GMT 4th November 2024 on harveynichols.com and ends at 10AM GMT 18th November 2024.
3. This promotion is available online Harvey Nichols UK & International websites.
4. Offer excludes selected brands and departments including but not limited to GUCCI, MONCLER, Loewe, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, The Row, Givenchy, Valentino, Manolo Blahnik, Golden Goose, Christian Louboutin, Chloe, Isabel Marant, On Running , Salomon, New balance, ASICS, Ugg, Toteme, Odd Muse, Casablanca, Cleens, Alaia, Club 1984, MM6 X Salomon, MM6 by Maison Margiela, Jo Malone, Beauty Experiences, Beauty Packages, Beauty Hampers, Dyson, Advanced Nutrition Program, Environ, The Harvey Nichols Beauty Advent Calendar 2024, The Harvey Nichols 12 Days of Fragrance Advent Calendar 2024, Sale, Marketplace, Gift Cards, Corporate or bulk orders.
5. Beauty packages, gift cards and gift experiences are excluded from this promotion.
6. Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
12. This promotion is not available to Harvey Nichols staff.
13. All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
*Subject to change due to currency exchange rate fluctuations
1. Dealmoon customers can get 11% off Fashion & Beauty or 22% off fashion orders over $250 USD/£292/$1943 HKD/€230* using discount code SINGLESDAYHNCUR when making purchases online at harveynichols.com during the promotional period.
2. The promotional period begins at 10AM GMT 3rd November 2024 on harveynichols.com and ends at 10AM GMT 4th November 2024.
3. This promotion is available online Harvey Nichols UK & International websites.
4. Offer excludes selected brands and departments including but not limited to GUCCI, MONCLER, Loewe, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, The Row, Givenchy, Valentino, Manolo Blahnik, Golden Goose, Christian Louboutin, Chloe, Isabel Marant, On Running , Salomon, New balance, ASICS, Ugg, Toteme, Odd Muse, Casablanca, Cleens, Alaia, Club 1984, Jo Malone, Beauty Experiences, Beauty Packages, Beauty Hampers, Dyson, Advanced Nutrition Program, Environ, The Harvey Nichols Beauty Advent Calendar 2024, The Harvey Nichols 12 Days of Fragrance Advent Calendar 2024, Sale, Marketplace, Gift Cards, Corporate or bulk orders.
5. Beauty packages, gift cards and gift experiences are excluded from this promotion.
6. Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
12. This promotion is not available to Harvey Nichols staff.
13. All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
*Subject to change due to currency exchange rate fluctuations
2. The promotional period begins at 10AM GMT 3rd November 2024 on harveynichols.com and ends at 10AM GMT 4th November 2024.
3. This promotion is available online Harvey Nichols UK & International websites.
4. Offer excludes selected brands and departments including but not limited to GUCCI, MONCLER, Loewe, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, The Row, Givenchy, Valentino, Manolo Blahnik, Golden Goose, Christian Louboutin, Chloe, Isabel Marant, On Running , Salomon, New balance, ASICS, Ugg, Toteme, Odd Muse, Casablanca, Cleens, Alaia, Club 1984, Jo Malone, Beauty Experiences, Beauty Packages, Beauty Hampers, Dyson, Advanced Nutrition Program, Environ, The Harvey Nichols Beauty Advent Calendar 2024, The Harvey Nichols 12 Days of Fragrance Advent Calendar 2024, Sale, Marketplace, Gift Cards, Corporate or bulk orders.
5. Beauty packages, gift cards and gift experiences are excluded from this promotion.
6. Promotion discount cannot be used in conjunction with other discounts or offers or for the purchase of any Gift Vouchers or via other digital marketing channels. This restriction is not applicable in case of certain selected discounted items that may be included in the Promotion.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
12. This promotion is not available to Harvey Nichols staff.
13. All standard Harvey Nichols Sale and Rewards Terms and Conditions apply.
*Subject to change due to currency exchange rate fluctuations
1. Customers can receive up to 25% off selected Fashion during the promotional period when making purchases online at harveynichols.com.
2. Customers can also receive up to 15% off selected Beauty, Food & Wine during the promotional period when making purchases online at harveynichols.com during the promotional period.
3. The promotional period begins on Wednesday 30th October 2024 on harveynichols.com and ends Tuesday 5th November 2024 at 10AM GMT.
4. Promotional Offer is for selected brands and departments only.
5. The offer excludes all Hampers, selected hospitality, selected brands, and concessions.
6. Discount cannot be used in conjunction with other discounts or offers or for the purchase of Gift Vouchers.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
2. Customers can also receive up to 15% off selected Beauty, Food & Wine during the promotional period when making purchases online at harveynichols.com during the promotional period.
3. The promotional period begins on Wednesday 30th October 2024 on harveynichols.com and ends Tuesday 5th November 2024 at 10AM GMT.
4. Promotional Offer is for selected brands and departments only.
5. The offer excludes all Hampers, selected hospitality, selected brands, and concessions.
6. Discount cannot be used in conjunction with other discounts or offers or for the purchase of Gift Vouchers.
7. Discount can be used at multiple times within the discount period.
8. Harvey Nichols reserves the right to withdraw or amend the promotion at any time.
9. Exchanges onto a gift card are not permitted unless a valid gift receipt is presented.
10. In case of dispute, the decision of Harvey Nichols shall be final.
11. Promotion 14-day exchange policy applies to items sold during the promotional period.
- Redeem for 10% off at checkout when you enter your single use code.
- Available online only at Harvey Nichols for UK and US, International site only.
- Value of the code cannot be exchanged.
- The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
- Offer excludes selected brands and departments including but not limited to Advanced Nutrition Program, Environ, UGG, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Balenciaga, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Adidas x Yeezy, Christian Louboutin, Le Gramme, Mach & Mach, Golden Goose, all SALE, all Whisky, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, corporate or bulk orders and all Marketplace brands.
- All standard Sale and REWARDS Terms and Conditions apply.
- Offer excludes staff.
1. Redeem for 10% off Fashion & Beauty on all UK orders at checkout when you enter your single use code.
2. Available online only at Harvey Nichols for Student Beans members only.
3. Harvey Nichols has the right to remove the promotion at any time.
4. Value of the code cannot be exchanged.
5. The discount cannot be used in conjunction with other discounts or offers.
6. Offer excludes selected brands and departments including but not limited to Jo Malone, Maison Christian Dior, Jimmy Choo, Balenciaga, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Golden Goose, Mach & Mach, Adidas x Yeezys, Christian Louboutin, Le Gramme, ALL Food &Wine including ALL Whiskey, Food & Wine Hampers & Gifts, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, Corporate or bulk orders, Sale, Marketplace, Christmas Advent Calendars, and Ugg.
7. All gift cards and gift experiences are excluded from the discount.
8. All standard Sale and Rewards Terms and Conditions apply.
9. Offer excludes staff.
1. Redeem for 10% off Fashion, Food & Wine at checkout when you enter your single use code.
2. Available online only at Harvey Nichols. Excludes Hong Kong.
3. Harvey Nichols has the right to remove the promotion at any time.
4. Value of the code cannot be exchanged.
5. The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
6. Offer excludes selected brands and departments including but not limited to UGG, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Balenciaga, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Golden Goose, Mach & Mach, Adidas x Yeezy, Christian Louboutin, Le Gramme, all SALE, all Whisky, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, corporate or bulk orders, Beauty Advent Calendar and all Marketplace brands.
7. All standard Sale and REWARDS Terms and Conditions apply
8. Offer excludes staff.
- Redeem for 10% off at checkout when you enter your single use code.
- Available online only at Harvey Nichols for UK and US, International site only.
- Value of the code cannot be exchanged.
- The discount cannot be used in conjunction with other discounts or offers or via other digital marketing channels.
- Offer excludes selected brands and departments including but not limited to Advanced Nutrition Program, Environ, UGG, Gucci, Moncler, Bottega Veneta, Loewe, Fendi, Jacquemus, Stone Island, Saint Laurent, Extreme Cashmere, Max Mara, Balenciaga, Alexander McQueen, Veja, Vivienne Westwood, Canada Goose, Givenchy, Valentino, Palm Angels, Manolo Blahnik, Adidas x Yeezy, Christian Louboutin, Le Gramme, Mach & Mach, Golden Goose, all SALE, all Whisky, Beauty Experiences, Beauty Packages, Beauty Hampers, Gift Cards, corporate or bulk orders and all Marketplace brands.
- All standard Sale and REWARDS Terms and Conditions apply.
- Offer excludes staff.