We understand that ongoing developments in parts of the Middle East may affect travel plans, shipping timelines, and the ability to return items within the usual return window. Where customers are directly impacted by these circumstances, we may review return requests outside of our standard return period on a case-by-case basis. Any such return remains subject to our usual inspection and acceptance criteria, including the item being returned in its original condition with all accompanying packaging. Customers who believe their return may be affected are encouraged to contact our Customer Service Team so that we can review the situation and advise on the available options. Please note that this approach is offered at our discretion and does not amend our standard returns policy.

CONDITION OF RETURNS 

All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you. 

Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service. 

Cosmetics, skincare, fragrances, nail products and personal grooming products cannot be returned unless faulty.

All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you. 

Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you. 

NON-RETURNABLE ITEMS 

We are unable to refund or exchange the following products, unless they are faulty: 

All Beauty items (includes cosmetics, fragrances, nail products, personal grooming products and pillows)

Sale items (purchased instore) 

Jewellery for pierced ears 

Food and drink, including wine and all perishable goods 

Hampers, both bespoke and non-bespoke 

DVDs and CDs, where the packaging has been removed or unsealed 

Hosiery 

Ladies briefs and bras 

Men's underwear 

Gift boxes 

Magazines 

Gift Cards 

Hair accessories 

Bodysuits and shapewear 

Books 

Pillows 

Face masks 

If you are not sure whether a specific item falls into any of the categories above, please contact our Customer Services Team. 

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within six months you have the right to claim a free repair or replacement. 

Please contact our Customer Services Team should you wish to return a faulty item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact our Customer Services Team who will be happy to assist you. 

Returns we receive outside of our 14 days returns policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders. 

If you would like to return an unwanted gift purchased online, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.  

If you change your mind within 14 days of purchase, we will be happy to offer you an exchange for a gift card or a full refund credited to the original method of payment.

Please note that goods must be returned in perfect condition along with proof of purchase. Clothing items must have all original tags attached.

The following items are exempt from refund or exchange, unless faulty:
Sale items, gift cards, magazines, underwear/lingerie, nightwear, hosiery, hair accessories, fine jewellery, pierced earrings, fine jewellery, cosmetics, skincare, fragrances, toiletries, nail products, food, beverages, and all perishable goods.

CREATE A RETURN

Is there a fee to return unsuitable items? 

At Harvey Nichols, we are committed to providing our customers with high-quality products and exceptional service. In line with common industry practices and as part of our ongoing efforts to improve our operations, UK postal returns are subject to a £7 charge per parcel, which will be deducted from your final refund amount. There is no charge for returning an item to one of our UK stores.   In the event that your item is damaged, or if you have received an incorrect item, please contact our Customer Service team.  

Can I change or cancel my order after it’s been placed? 

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number. 

My order is damaged – what should I do? 

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged. 

How long will it take to receive a refund? 

Refunds will be processed within 10 days of our distribution centre receiving the returned goods. It can then take an additional 10 working days for card refunds to be processed by your bank. This varies greatly between card issuers, and unfortunately, we are unable to influence it.  

Can I return products to a Harvey Nichols store? 

Yes, items can be returned to a Harvey Nichols store free of charge. Simply take your product(s) to one of our UK stores along with details of your order. Refunds can only be requested by the Purchaser and will be made via the original payment method.

Can I exchange an order? 

We’re currently unable to offer exchanges for online orders. Please return your initial order for a refund and purchase any replacement items (subject to availability) in a separate online order.  

Can I return an order I received as a gift? 

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.

CREATE A RETURN

We are happy to offer a refund on unsuitable items returned in accordance with our Returns Policy. If you wish to return your items you will need to create a return, or notify us of your return within 14 days of receiving the item and then return the items within 14 days of your notification in order to receive a refund.  Original shipping costs and the returns charge will not be refunded.  

We will credit your refund to the payment method you used when purchasing the returned items. The cost of our returns service will not be credited to you and you may be responsible for reclaiming duty directly from your local customs office.  

• Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method. 
• Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this. 

CREATE A RETURN

Please note that our Returns Policy applies to our free returns service, which is separate from and an alternative to any right that our EU customers may have to cancel orders under the Consumer Rights Directive. This right is dealt with separately in the Cancellation section of our Terms and Conditions of Sale.