Condition of returns 

All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging within 14 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you. 

Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service. 

Shoes 

All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you. 

Swimwear 

Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you. 

Beauty 

Cosmetics, fragrances, nail products, personal grooming products and pillows cannot be returned unless faulty. 

Non-returnable items 

We are unable to refund or exchange the following products, unless they are faulty: 

• Sale items (purchased instore). 
• Jewellery for pierced ears. 
• Food and drink, including wine and all perishable goods. 
• Hampers, both bespoke and non-bespoke. 
• DVDs and CDs, where the packaging has been removed or unsealed. 
• Hosiery. 
• Ladies briefs. 
• Men's underwear. 
• Gift boxes. 
• Magazines. 
• Gift Cards. 
• Hair accessories. 
• Cosmetics. 
• Fragrances. 
• Bodysuits and shapewear. 
• Books. 
• Pillows. 
• Face masks. 

If you are not sure whether a specific item falls into any of the categories above, please contact our Customer Services Team. 

Faulty goods 

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within six months you have the right to claim a free repair or replacement. 

Please contact our Customer Services Team should you wish to return a faulty item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact our Customer Services Team who will be happy to assist you. 

Late Returns 

Returns we receive outside of our 14 days returns policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders. 

Gift Returns – Online 

If you would like to return an unwanted gift purchased online, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.  

UK Store Returns Policy

If you change your mind within 14 days of purchase, we will be happy to offer you an exchange for a gift card or a full refund credited to the original method of payment.

Please note that goods must be returned in perfect condition along with proof of purchase. Clothing items must have all original tags attached.

The following items are exempt from refund or exchange, unless faulty:
Sale items, gift cards, magazines, underwear/lingerie, nightwear, hosiery, hair accessories, pierced earrings, cosmetics, fragrances, toiletries, food, beverages, and all perishable goods.

CREATE A RETURN

What is your Returns Policy? 

Please click here for full details of our Returns Policy. 

Can I change or cancel my order after it’s been placed? 

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number. 

My order is damaged – what should I do? 

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged. 

How long will it take to receive a refund? 

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately, we are unable to influence it. 

Can I return products to a Harvey Nichols store? 

Yes, please take your product(s) to one of our UK stores along with details of your order. Refunds can only be requested by the Purchaser and will be made via the original payment method. 

Can I exchange an order? 

We’re currently unable to offer exchanges for online orders. Please return your initial order for a refund and purchase any replacement items (subject to availability) in a separate online order.  

Can I return an order I received as a gift? 

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.

CREATE A RETURN

We are happy to offer a refund on unsuitable items returned in accordance with our Returns Policy. If you wish to return your items you will need to notify us of your return within 14 days of receiving the item and then return the items within 14 days of your notification in order to receive a refund.  Original shipping costs will not be refunded.  

We will credit your refund to the payment method you used when purchasing the returned items. The cost of our returns service will not be credited to you and you may be responsible for reclaiming duty directly from your local customs office.  

• Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method. 
• Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this. 

CREATE A RETURN

Brand Partner products cannot be returned to a Harvey Nichols store.

To return Brand Partner products please follow the steps set out by the supplier, which can be found below and also set out on the returns form included with your delivery.  

Please note that the free returns service is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section. 

You will receive a confirmation email once the Brand Partner has received your parcel and a refund has been processed. 

BRAND PARTNER RETURN POLICIES 

CASE LUGGAGE & ACCESSORIES 

We operate a FREE UK MAINLAND STANDARD RETURNS policy. Items must be returned within 14 days of purchase. Please call our Customer Service Department to arrange collection of the items you wish to return on 0345 003 8283.

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping.

You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.

You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.

We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back.

You have a duty to take reasonable care of goods included in orders you cancel under the CCRs.  

ASPINAL OF LONDON 

In the event you are not entirely satisfied with your purchase, you can choose to receive a refund. All items must be returned within 30 days of delivery in perfect condition as we cannot accept products that have been used, scratched, blemished or personalised.

Please download and complete our simple Returns Note and enclose it with your return. Alternatively, email [email protected] or call our Customer Services team on +44 (0)1428 648 180 to let us know why you are returning the goods and we shall email a copy of the Returns Note to you.

We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January.

We are unable to offer refund on any items that have been personalised or engraved. International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit. Refund terms are subject to change under exceptional circumstances and at the discretion of the company.  

BOBBIES 

You may return unwanted items within 14 days of receipt for a refund. The item must be returned in perfect condition and in original packaging. Bobbies offers free returns on all items purchased with HarveyNichols.com.   

AIDAN MATTOX | ADRIANNA PAPELL 

To arrange a return, please follow the steps below, within 28 days of receipt:

Check items are in perfect condition and all tags are attached

Complete the table below indicating the reason code for your return

Repackage the item(s) in the original box along with this returns form.

To create the returns label:

Please go to https://www.royalmail.com/track-my-return and select Adrianna Papell

Drop the parcel off to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.

  

ALPHA INDUSTRIES 

Each garment is inspected by hand prior to dispatch, If you are not completely satisfied with your purchase, simply e-mail us at [email protected] about the purchase and we shall give you an return number and use the DPD label to post back to us. Please return the item or items to us in their original condition** within 14 days of receipt. We will issue a full refund on receipt

Please note:

The parcel can take up to 7 working days to be returned to our Warehouse.

Returned items without a returns number will be refused.

FAULTY ITEM

If the item you received is faulty, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

IF I RECEIVED THE WRONG ITEM

If the item you received is not what you originally ordered, please email [email protected] quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights.

**Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift.

Please note, we are unable to offer exchanges for online orders.  

LSA INTERNATIONAL 

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt.

To be eligible for a refund, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and in the original packaging.

Contact our Customer Services on +44(0) 1932 789 721 or email [email protected] and we will arrange a free collection for you.

Please include the completed returns form and your delivery note in the parcel.   

JO MALONE 

Jo Malone do not accept returns on their products. 

CHRISTY 

How do I return unwanted goods?

If for any reason you are unhappy with your purchase, please return directly to Christy in its original condition and packaging, within 14 days of the date you received the item. This does not affect your statutory rights.

If you decide to return your parcel directly to Christy please:

Complete the returns information on the returns form provided with your order and make sure to include it in your parcel before repacking. Please note if the returns information is not included, this will cause delays in processing your refund.

Follow the instructions on the Royal Mail. https://rmls2.intelligentshipper.net/returns/xpo-logistics-christy

For hygiene reasons we are unable to give refunds on our filled products (duvets, pillows & mattress toppers) and toiletries unless they prove to be faulty or defective. This does not affect your statutory rights.

Once we have received the items and if appropriate, any packaging, a refund will be credited via the original payment method used within 7 working days. Please note the legal requirement for refunds is 30 days, however we endeavour to refund before this time.   

BURBERRY 

Free returns are available for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met.

Please note it is not possible to return pierced jewellery items. This does not affect your statutory rights.

RETURN CONDITIONS

Purchases must be returned from the original shipping country with the original Returns Form.

Items returned must be in their unused original condition with all Burberry item tags attached and any related accessories or instruction booklets included.

Incomplete, damaged, worn, soiled or altered returns or anything Burberry reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.

  

LE CREUSET 

Exercising your right to change your mind.

If you are a consumer, you have a legal right to change your mind within 14 days and receive a refund of all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of delivery other than the standard delivery offered by us). To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal oral (made by phone) or written statement sent by post, fax or e-mail within 14 days after the day you (or someone you nominate, other than the carrier) acquires physical possession of the goods. If your goods are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery to inform us of your decision to withdraw. To qualify for the refund you must send the goods to us within 14 days of notifying us of your decision to withdraw.

Returns Policy.

You will have to bear the direct cost of returning the goods. We will reimburse you not later than 14 days from the date we receive the returned goods, using the same means of payment as for the initial transaction. We may withhold reimbursement until we have received the goods or you have supplied evidence of returning the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (testing of the relevant goods only as is possible and customary in a shop).

Please see the https://www.lecreuset.co.uk/terms-conditions for more details.   

MICHAEL KORS 

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original returns form. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed.

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

All returns must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order.

To return by post, please follow these instructions:

1. Complete the required information on the returns form included with your package.

2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.

3. Affix the pre-addressed and pre-paid return label to your return package.

4. Post your return package at any UK Post Office

5. Your return will be processed within a maximum of 14 business days.

You are responsible for properly packaging, labelling and shipping your product to us at Michael Kors cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.   

DENBY POTTERY 

If for any reason you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. To be eligible for a refund, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and in the original packaging, with barcodes still attached. Contact our Customer Services on +44(0) 1773 740899 or email [email protected] and we will arrange a free collection for you. Please include the completed returns form and your original delivery note in the parcel.   

MAX MARA | WEEKEND MAX MARA | SPORTMAX 

RETURN INSTRUCTIONS:

1 – Prepare your return. Ensure that your products are in the same condition as when you received them, with all tags and any accessories (shoes must be returned in their original packaging). You may use the delivery box or other kinds of packaging that are equally as strong. You must include the paper documents that you received with your order in the package. The return label is free, and you can find it in your package. Just stick it on the package you want to return.

2 – Organise the return with UPS. Call 03457 877 877 or visit UPS Select Your Location | UPS - United States to organise your return. To benefit from the free returns service, you must indicate the tracking number on the returns label. In addition, the tracking number allows you to follow your return directly on the UPS website. If the return label is not included in your package, we ask you to contact our customer service. We’ll provide to send it.

3 – Refund. Once we receive your items, we will check that all conditions have been respected before accepting the products. In the event of a positive outcome, we will send you an email to confirm your return and the arrangement of your refund. You’ll receive the refund after approximately seven working days.

Items supplied and delivered by Max Mara/Weekend:

If you have any queries relating to these products, please contact Max Mara Customer Service by email: [email protected]

For all other enquiries, please contact the Harvey Nichols Customer Service Team on +44 (0)207 201 8088 or email [email protected]  

SUSAN CAPLAN 

This product qualifies for free returns. Should you wish to return your item kindly use the free returns label that was included in your order.

We will be happy to process the refund of the purchase price paid for your item providing it is in the same condition as when purchased, provided it is received by us within 14 days from the receipt of goods, and provided the Susan Caplan packaging is not damaged.

CANCELLATIONS UNDER CCRS

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. If you wish to make use of this right, please complete this form and email it to our Customer Services at [email protected]. Please also include a copy of this form inside your order, upon return.

You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.

We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back.   

SWAROVSKI 

Swarovski's top priority is to satisfy all its customers. You may return and thereby withdraw from the sales contract up to 28 days after their receipt (with the exception of Gift Cards, and Vouchers, and customized products).

If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.   

MARELLA 

RETURN INSTRUCTIONS

The process is quick and easy, with free shipping. Simply follow these instructions:

– Prepare your return. Ensure that your products are in the same condition as when you received them, with all tags and any accessories (shoes must be returned in their original packaging). You may use the delivery box or other kinds of packaging that are equally as strong. Ensure that previous labels are removed or covered up. You must include the paper documents that you received with your order in the package. Remember to stick the free returns label onto your package.

– Organise the return with UPS. Call 03457 877 877 or visit www.ups.com to organise your return. To benefit from the free returns service, you must indicate the tracking number on the returns label. In addition, the tracking number allows you to follow your return directly on the UPS website.

– Refund. Once we receive your items, we will check that all conditions have been respected before accepting the products. In the event of a positive outcome, we will send you an email to confirm your return and the arrangement of your refund.

Items supplied and delivered by Marella

If you have any queries relating to these products, please contact Marella Customer Service by email: [email protected]

For all other enquiries, please contact the Harvey Nichols Customer Service Team on +44 (0)20 7201 8088 or email [email protected]  

MAX&Co. 

The returns process is quick and easy, with free shipping. Simply follow these instructions:

– Prepare your return. Ensure that your products are in the same condition as when you received them, with all tags and any accessories (shoes must be returned in their original packaging). You may use the delivery box or other kinds of packaging that are equally as strong. Ensure that previous labels are removed or covered up. You must include the paper documents that you received with your order in the package. Remember to stick the free returns label onto your package.

– Organise the return with UPS. Call 03457 877 877 or visit www.ups.com to organise your return. To benefit from the free returns service, you must indicate the tracking number on the returns label. In addition, the tracking number allows you to follow your return directly on the UPS website.

– Refund. Once we receive your items, we will check that all conditions have been respected before accepting the products. In the event of a positive outcome, we will send you an email to confirm your return and the arrangement of your refund.

Items supplied and delivered by MAX&Co.

If you have any queries relating to these products, please contact MAX&Co. Customer Service by email: [email protected]

For all other enquiries, please contact the Harvey Nichols Customer Service Team on +44 (0)20 7201 8088 or email [email protected]  

DYSON 

Money-back guarantee

If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.

*This policy excludes wearable devices such as Dyson Zone. Dyson Zone has a 14 day refund policy from the shipped delivery date. If purchased in a Dyson Demo Store or Service Center location, a return must be made within 14 days from the purchase date. Dyson Direct will pay for return shipping.

The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.   

MOZAFARIAN JEWELLERY 

You may return any unwanted items purchased with HarveyNichols.com within 14 days of receipt for refund. Please kindly note that we do not accept any exchanges at this time. The item must be returned in its original condition, unworn and in the original packaging. Please pack your jewellery in the correct way;

IMPORTANT NOTE: WE CAN NOT ACCEPT RETURNS FOR EARRINGS & HAIR ACCESSORIES DUE TO HYGIENE REASONS. To make a return please contact [email protected] with your order number in the subject line and let us know why you are returning the item to request a returns label. A Free DHL Shipping label will be e-mailed back to you as well as the instructions on how to book your collection.

We will process your return within 30 days of receiving it. For your information, most of the time it takes us much quicker and we aim to process it within 10 days. We will contact you once your return is received. For any further questions feel free to contact us at [email protected].   

SMYTHSON 

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift.

Please note, we are unable to offer exchanges for online orders.

For Brand Partner returns please see below for individual brand requirements.   

EMILY-LONDON MARKETPLACE 

At Emily-London we take pride in our customers being fully satisfied with their order and the hat or headpiece they have selected from the online store.

When trying your hat or headpiece on, please take special care of our products. Please ensure that your make-up does not transfer on to our pieces. If the product is marked by make-up, we are unable to accept the Return and will not issue a refund. Your product will be returned to you via our Standard Delivery.

With Harvey Nichols online we offer a free returns policy. Returns must be notified via email within 48 hours of receipt of goods;

(a) We must receive written confirmation via email ([email protected]) within 48 hours of receipt of your hat or headpiece, that you wish to return it and receive a full refund. The reasons for this return must be clearly stated.

(b) We must receive the returned hat or headpiece within 14 days following our written acceptance via email of your return.

(c) The hat must be returned using the free Emily-London Returns Labels included with your order. This Service will return your product to the Emily-London shop by 1pm the Next Day.

(d) The returned hat/headpiece must be unworn, entirely in its’ original condition and packed carefully in its’ original packaging and with all labels still attached.

(e) The returned hat must be returned to Emily-London, 195 Replingham Road, Wimbledon, London SW18 5LY, United Kingdom

(f) Proof of postage must be retained with all Returns.  

GUSHLOW & COLE 

If your items are unsuitable, you may return any unwanted item(s) within 14 days of receipt for a refund.

Items must be new, unworn, undamaged and returned along with all original labels and packaging.

We offer a complimentary returns service on each order. If you are unhappy with your purchase and would like to return an item then please complete our returns form, located within your Gushlow & Cole package and follow the instructions below.

1. Locate your returns form enclosed within your Gushlow & Cole package.

2. Contact our customer care team on [email protected] to organise a return and receive your unique returns authorisation form number and prepaid shipping label. Please keep this number as a reference.

3. Complete the returns form, detailing the items you wish to return and the reasons why.

4. Pack the item(s) you wish to return, making sure to include any original packaging.

5. Attach the prepaid shipping label to the outside of the package.

6. Drop your package at your local UPS/ DHL access point.

Please be aware, we will not accept return orders without a Gushlow & Cole returns form complete and returns authorisation form number. If you cannot find a returns form in your parcel then please contact our customer care team at [email protected].

Once we have received and accepted your return we will refund the original credit card used to make the purchase. Please note, card refunds may take up to 10 calendar days to be processed by your card issuer.

Condition of returns. In order to be eligible for a refund, all items must be returned new and unused and in their original Gushlow & Cole packaging. Please be aware that any cards, dust bags and boxes must also be returned as part of each product’s original packaging.

PLEASE NOTE: New and unused means there are no marks on the goods and no sign of wear on the tags. All returns will be subject to a quality control check on return receipt. Any goods returned that do not meet our quality control standards, are marked or where there is evidence the tags have been removed or tampered with will not be eligible for a refund and will be returned to the customer.

Please note that we will not accept liability for goods that are not returned by one of the Gushlow & Cole or Harvey Nichols return services.

Faulty Items. All Gushlow & Cole products are handmade in England and quality controlled in house. If you are unsatisfied with the quality of your order and deem your items ‘faulty’ upon arrival then please contact us to arrange a full refund.

Please be aware that items that are damaged as a result of wear and tear are not considered faulty and therefore will not be eligible for a refund. For further information regarding our terms and conditions please email [email protected].

Conditions of delivery. The buyer must comply with all applicable laws and regulations of the country to which the goods are destined. Gushlow & Cole will not be liable for any breach by the buyer of any such laws. For further information regarding our terms and conditions please email [email protected].   

SHAVATA SINGH 

An unsuitable product may be refunded within 14 days of our despatch date. Please include your original receipt in the returned parcel and please also state the reason for the return.

Please send all returns to Shavata Brow Studio, 274 Chiswick High Road, London, W4 1PD

The product you return must be in new, unused condition with all the original packaging. We do not accept any product with any indication that the product was used. In such cases, the product will be returned to the purchaser.

If you have an enquiry about your purchase then please email [email protected] or call +44 (0)203 026 5520 stating your order number, product purchased and full order enquiry.   

DINNY HALL 

We offer a free postal returns service, via the Royal Mail. Pack the item(s) you wish to return in their original condition, with the original packaging and enclose the fully completed Returns Note provided with your order. Our address is Dinny Hall 200 Westbourne Grove W11 2RH. Attach the pre-paid postage label (found on the Returns Note) to the outside of the original delivery envelope. Please ensure that the package is fully sealed and the labels are fully secured. Post the parcel at any Post Office and obtain a Certificate of Posting within 14 calendar days from the day after you receive your order. Please keep this Certificate until you have received your refund. We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that items purchased online can not be returned in store.

CANCELLATIONS UNDER CCRS

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping.

You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.

If you wish to make use of this right, please complete the form you have received in your parcel and email it to our Customer Services at [email protected]

Please also include a copy of this form inside your order, upon return.

You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.

We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back.

You have a duty to take reasonable care of goods included in orders:

- Please note any items returned damaged, or without the tag intact will not be refunded. Please use the packaging inserts supplied to ensure products do not return to us tangled or damaged.

- Please ensure that the package is fully sealed, and the labels are fully secured.

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift.   

TRAFFIC PEOPLE 

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping.

You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods.

Returns can be made via any method stated on our website here: https://trafficpeople.co.uk/pages/returns

Our free returns service is provided by Royal Mail.

Please note that this standard right of return is provided in addition to the cancellation right set out above and does not affect your statutory rights as a consumer. When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us), and subject to the conditions set out below, you have 14 days from when you receive the item to return full price items to us for a refund. Sale items can be returned within 14 days from the despatch date for a refund.

Refunds will be processed within 7 days of receiving the parcel.

For any queries regarding the refund policy, please contact [email protected]  

 

CREATE A RETURN

Please note that our Returns Policy applies to our free returns service, which is separate from and an alternative to any right that our EU customers may have to cancel orders under the Consumer Rights Directive. This right is dealt with separately in the Cancellation section of our Terms and Conditions of Sale.

CREATE A RETURN

How can I contact a Brand Partner? 

If you wish to contact a Brand Partner about an order, you can send them a message by signing in to your account and selecting the contact link from the relevant order. If you have an enquiry about a product that is supplied by a Brand Partner, you can send them a message by selecting the contact link from the product page. 

To contact a Brand Partner about an order, please check the Brand Partner Returns information and the contact information should be listed there. 

Can I select gift wrapping for Brand Partner items? 

Currently gift wrapping options are not available for items supplied and delivered by our Brand Partners. 

Can I return Brand Partner items for an exchange? 

Currently items purchased from a Brand Partner cannot be exchanged. 

CREATE A RETURN