Condition of returns 

All items should be returned new and unused, with the Harvey Nichols tag intact and with the original packaging within 14 calendar days from the day after you receive your order. Any authenticity cards, dust bags and leather tags provided as part of the original packaging should also be returned. Returns that are damaged, soiled, worn or altered may not be accepted and could be sent back to you. 

Please note that we will not accept liability for goods that are not returned by the Harvey Nichols free Royal Mail return service. 

Shoes 

All shoes should be tried on a carpeted surface before wear. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without their original packaging or with marks may not be accepted and returned to you. 

Swimwear 

Swimwear should be tried on over underwear without removing the hygiene strips. Returns will not be accepted if this strip is removed or if the items are soiled, they may be returned to you. 

Beauty 

Cosmetics, fragrances, nail products, personal grooming products and pillows cannot be returned unless faulty. 

Non-returnable items 

We are unable to refund or exchange the following products, unless they are faulty: 

• Sale items (purchased instore). 
• Jewellery for pierced ears. 
• Food and drink, including wine and all perishable goods. 
• Hampers, both bespoke and non-bespoke. 
• DVDs and CDs, where the packaging has been removed or unsealed. 
• Hosiery. 
• Ladies briefs. 
• Men's underwear. 
• Gift boxes. 
• Magazines. 
• Gift Cards. 
• Hair accessories. 
• Cosmetics. 
• Fragrances. 
• Bodysuits and shapewear. 
• Books. 
• Pillows. 
• Face masks. 

If you are not sure whether a specific item falls into any of the categories above, please contact our Customer Services Team. 

Faulty goods 

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within six months you have the right to claim a free repair or replacement. 

Please contact our Customer Services Team should you wish to return a faulty item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact our Customer Services Team who will be happy to assist you. 

Late Returns 

Returns we receive outside of our 14 days returns policy without prior notification will only be accepted in the case of faulty, missing, incomplete or damaged orders. 

Gift Returns – Online 

If you would like to return an unwanted gift purchased online, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.  

UK Store Returns Policy

If you change your mind within 14 days of purchase, we will be happy to offer you an exchange for a gift card or a full refund credited to the original method of payment.

Please note that goods must be returned in perfect condition along with proof of purchase. Clothing items must have all original tags attached.

The following items are exempt from refund or exchange, unless faulty:
Sale items, gift cards, magazines, underwear/lingerie, nightwear, hosiery, hair accessories, pierced earrings, cosmetics, fragrances, toiletries, food, beverages, and all perishable goods.

CREATE A RETURN

What is your Returns Policy? 

Please click here for full details of our Returns Policy. 

Can I change or cancel my order after it’s been placed? 

We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact our Customer Services Team, quoting your order number. 

My order is damaged – what should I do? 

Please check your order as soon as you receive it. If any of the items are damaged, please contact our Customer Services Team straight away, quoting your order number and listing the item(s) that have been damaged. 

How long will it take to receive a refund? 

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately, we are unable to influence it. 

Can I return products to a Harvey Nichols store? 

Yes, please take your product(s) to one of our UK stores along with details of your order. Refunds can only be requested by the Purchaser and will be made via the original payment method. 

Can I exchange an order? 

We’re currently unable to offer exchanges for online orders. Please return your initial order for a refund and purchase any replacement items (subject to availability) in a separate online order.  

Can I return an order I received as a gift? 

If you would like to return an unwanted gift, please note that the refund will be made to the person who made the purchase, via the original payment method. Unfortunately, no refund or exchange can be made to the person who received the gift when the order is returned by post.

CREATE A RETURN

We are happy to offer a refund on unsuitable items returned in accordance with our Returns Policy. If you wish to return your items you will need to notify us of your return within 14 days of receiving the item and then return the items within 14 days of your notification in order to receive a refund.  Original shipping costs will not be refunded.  

We will credit your refund to the payment method you used when purchasing the returned items. The cost of our returns service will not be credited to you and you may be responsible for reclaiming duty directly from your local customs office.  

• Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method. 
• Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers and unfortunately we are unable to influence this. 

CREATE A RETURN

Brand Partner products cannot be returned to a Harvey Nichols store.

To return Brand Partner products please follow the steps set out by the supplier, which can be found below and also set out on the returns form included with your delivery.  

Please note that the free returns service is separate from and an alternative to your right to cancel your order under the Consumer Contract Regulations 2013. This right is dealt with separately in our Cancellations section. 

You will receive a confirmation email once the Brand Partner has received your parcel and a refund has been processed. 

BRAND PARTNER RETURN POLICIES 

AIDAN MATTOX 

Aidan Mattox handles each query on an individual basis to ensure the best customer care. If you have any questions, please contact [email protected]. To arrange a return, please follow the steps below, within 14 days of receipt: The item(s) must be returned in perfect condition with all tags attached. We offer free returns on all items purchased on HarveyNichols.com. You will receive a returns form with a free returns label in your delivery, please complete the form and repackage items in the original box. Email us on [email protected] with the order number, tracking number displayed on the returns label, a suitable date for collection, and we will arrange a collection.  

ALPHA INDUSTRIES 

Each garment is inspected by hand prior to dispatch. If you are not completely satisfied with your purchase, simply email us at [email protected] about the purchase and we shall give you an return number and use the DPD label to post back to us. Please return the item or items to us in their original condition** within 14 days of receipt. We will issue a full refund on receipt Please note: The parcel can take up to seven working days to be returned to our Warehouse. Returned items without a returns number will be refused. FAULTY ITEM If the item you received is faulty, please contact us quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. IF I RECEIVED THE WRONG ITEM If the item you received is not what you originally ordered, please email [email protected] quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. This returns policy does not affect your statutory rights. **Note: when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. 

ANNOUSHKA 

If you are not completely happy with your purchase from Annoushka.com, we would like to offer you an exchange or full refund. Due to the COVID-19 crisis, you can return or exchange your order within 70 days of receiving your order. Pieces must be returned unworn and in the original packaging. Please include your order number with your return. You will receive a returns form and postage paid label (UK only) within your package, please fill this out and send back completed to us with the pre-paid postage label stuck to the front of the parcel. Pop to your local post office and hand over to send and receive a proof of postage receipt. Unfortunately, we are unable to accept returns on made to measure or engraved pieces. Customers are legally entitled to cancel an order within 14 working days of receipt of the product and to return it for a full refund. If you have any further queries, please get in touch with [email protected] 

APPLES & FIGS 

HOW TO RETURN TO US: 1. We cannot accept returns for pierced earrings and hair accessories due to hygiene reasons. 2. You may return any other unwanted item purchased with Harveynichols.com within 14 days of receipt for refund. Please kindly note that we do not accept any exchanges at this time. 3. Pack your jewellery in the correct way. Please kindly visit www.applesandfigs.com/returns for more information. 4. The item must be returned in its original condition, unworn and in the original packaging. 5. To make a return please contact [email protected] with your order number in the subject line and let us know why you are returning the item to request a returns label and an authorisation code. 6. A Free DHL Shipping label will be emailed back to you as well as the instructions on how to book your collection. For any further questions feel free to contact us at [email protected] 6. We will process your return within 14 days of receiving it. For your information, most of the time it takes us much quicker and we aim to process it within 10 days. 7. We will contact you once your return is received and confirm. 8. You will receive your refund in the original form of payment and currency. 9. For our terms and conditions please visit www.applesandfigs.com/terms-and-conditions 

ASPINAL OF LONDON LIMITED 

In the event you are not entirely satisfied with your purchase, you can choose to receive a refund. All items must be returned within 30 days of delivery in perfect condition as we cannot accept products that have been used, scratched, blemished or personalised. Please download and complete our simple Returns Note and enclose it with your return. Alternatively, email [email protected] or call our Customer Services team on +44 (0)14 2864 8180 to let us know why you are returning the goods and we shall email a copy of the Returns Note to you. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Please allow up to 7 days for your return to be inspected and credited to your account/card, this may be slightly delayed during busy periods, such as January. We are unable to offer refund on any items that have been personalised or engraved. International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Aspinal of London is not responsible for the return shipping costs unless the item is faulty and we are not responsible for any items damaged or lost in transit. Refund terms are subject to change under exceptional circumstances and at the discretion of the company. 

ATELIER SWAROVSKI 

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. Customised products are excluded from the right to withdraw. The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Swarovski Uk Ltd, 21Sackville Street, London W1S 3DN, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

BOBBIES 

You may return unwanted items within 14 days of receipt for a refund. The item must be returned in perfect condition and in original packaging. Bobbies offers free returns on all items purchased with HarveyNichols.com. 

BURBERRY 

Free returns are available for all full price items within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met. Please note it is not possible to return pierced jewellery items. This does not affect your statutory rights.  

RETURN CONDITIONS  

• Purchases must be returned from the original shipping country with the original Returns Form.  

• Items returned must be in their unused original condition with all Burberry item tags attached and any related accessories or instruction booklets included. 

• Incomplete, damaged, worn, soiled or altered returns or anything Burberry reasonably believes has been used, will not be accepted and therefore sent back to the customer. Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact. 

CHRISTY 

How do I return unwanted goods? If for any reason you are unhappy with your purchase, you can return it to any Harvey Nichols store or directly to Christy in its original condition and packaging, within 14 days of the date you received the item. This does not affect your statutory rights. If you decide to  To return your parcel directly to Christy please:  

• Complete the returns information on the returns form provided with your order and make sure to include it in your parcel before repacking. Please note if the returns information is not included, this will cause delays in processing your refund.  

• Follow the instructions on the Collect+ form. A peel-off free post label is attached to the Collect+ form which you should peel off and attach to the outside of your parcel. For hygiene reasons we are unable to give refunds on our filled products (duvets, pillows & mattress toppers) and toiletries unless they prove to be faulty or defective. This does not affect your statutory rights. Once we have received the items and if appropriate, any packaging, a refund will be credited via the original payment method used within seven working days. Please note the legal requirement for refunds is 30 days, however we endeavor to refund before this time. 

CHRISTYS' LONDON 

We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer refund where possible, provided items are returned to Christys' within 30 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that are customised. This policy does not affect your statutory rights All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or items that are not in their undamaged original packaging. Returns Procedure Add a note on the enclosed Self Return Label to a DPD Drop Off Point. You can find a DPD Drop Off Point by following this link: https://www.christys-hats.com/free-returns. If you want to send the item back via another courier/method, please cleary mark your item as Send the parcel back to us. Your request will be processed with 7- 14 Days of receipt. We will notify you via email when your item has been processed. Address for Returns Christy & Co Limited – HN Internet Returns PRODUCT RETURN #(Write Order Number Here) Unit 7, Witan Park Avenue 2, Station Lane Witney, Oxon OX28 4FH United Kingdom 

DENBY 

If for any reason you are not entirely delighted with the products that you have chosen you may return them to us within 30 days of receipt. To be eligible for a refund, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and in the original packaging, with barcodes still attached. Contact our Customer Services on +44 (0) 17 7374 0899 or email [email protected] and we will arrange a free collection for you. Please include the completed returns form and your original delivery note in the parcel. 

DESIGN MAVERN 

All unwanted items must be returned within 14 days of receipt in their original packaging in the same condition as they arrived. Please use the pre-paid DPD label, included within your order, and follow the returns instructions.  

DINNY HALL 

We offer a free postal returns service, via the Royal Mail. Pack the item(s) you wish to return in their original condition, with the original packaging and enclose the fully completed Returns Note provided with your order. Our address is Dinny Hall, 200 Westbourne Grove, W11 2RH. Attach the pre-paid postage label (found on the Returns Note) to the outside of the original delivery envelope. Please ensure that the package is fully sealed and the labels are fully secured. Post the parcel at any Post Office and obtain a Certificate of Posting within 14 calendar days from the day after you receive your order. Please keep this Certificate until you have received your refund. We will confirm by email once we have safely received your parcel and a refund has been processed. Please note that items purchased online cannot be returned in store. CANCELLATIONS UNDER CCRS You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. If you wish to make use of this right, please complete the form you have received in your parcel and email it to our Customer Services at [email protected] Please also include a copy of this form inside your order, upon return. You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse. We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. You have a duty to take reasonable care of goods included in orders: Please note any items returned damaged, or without the tag intact will not be refunded. Please use the packaging inserts supplied to ensure products do not return to us tangled or damaged. - Please ensure that the package is fully sealed, and the labels are fully secured. 

EMILY-LONDON 

At Emily-London we take pride in our customers being fully satisfied with their order and the hat or headpiece they have selected from the online store. When trying your hat or headpiece on, please take special care of our products. Please ensure that your make-up does not transfer on to our pieces. If the product is marked by make-up, we are unable to accept the Return and will not issue a refund. Your product will be returned to you via our Standard Delivery. With Harvey Nichols online we offer a free returns policy. Returns must be notified via email within 48 hours of receipt of goods;  

(a) We must receive written confirmation via email ([email protected]) within 48 hours of receipt of your hat or headpiece, that you wish to return it and receive a full refund. The reasons for this return must be clearly stated.  

(b) We must receive the returned hat or headpiece within 14 days following our written acceptance via email of your return.  

(c) The hat must be returned using the free Emily-London Returns Labels included with your order. This Service will return your product to the Emily-London shop by 1pm the Next Day.  

(d) The returned hat/headpiece must be unworn, entirely in its’ original condition and packed carefully in its original packaging and with all labels still attached.  

(e) The returned hat must be returned to Emily-London, 195 Replingham Road, Wimbledon, London SW18 5LY, United Kingdom  

(f) Proof of postage must be retained with all Returns. 

ETON SHIRTS 

How do I make a return? We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we’ve created a quick and easy return service. You can return any item(s) purchased within 60 days from the delivery date. Just make sure to use the return label and fill in the return document. This saves us time in the return process, helps us realise how we can improve and you’ll get the refund more quickly. What are your return conditions? The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should of course be unused for you to make a valid return. Please make sure to save the labels so you can include that with the returns. Non valid returns will be sent back to you. If you have a return to a physical store, you need to visit the store in order to make a valid return. How do I receive the refund? You will get the refund back to the same account as you paid your order with. If your payment was done with a debit card, you will get the refund to the same account as your card is connected to. 

GEORG JENSEN 

GUIDE TO RETURN PRODUCTS Dear Customer, You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods. To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, by email on mail address: [email protected] You cannot simply choose not to receive/sign for the package upon delivery. If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product’s value that is due to handling other than what is necessary to determine the products’ nature, characteristics and method of functioning. Since the product’s packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned. You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. Product returns must be returned in a Harvey Nichols Store in UK. Se Storelocator here: https://www.harveynichols.com/contact-us/stores/ If you want to return to Georg Jensen directly, please send an e-mail to Customer Service at [email protected] with the subject line: “Return of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)”. We will book an electronic freight label at UPS, which you can print and drop off the package at the nearest UPS store. 

GUSHLOW & COLE 

Returning your order If your items are unsuitable, you may return any unwanted item(s) within 14 days of receipt for a refund. Items must be new, unworn, undamaged and returned along with all original labels and packaging. We offer a complimentary returns service on each order. If you are unhappy with your purchase and would like to return an item then please complete our returns form, located within your Gushlow & Cole package and follow the instructions below.  

1. Locate your returns form enclosed within your Gushlow & Cole package.  

2. Contact our customer care team on [email protected] to organise a return and receive your unique returns authorisation form number and prepaid shipping label. Please keep this number as a reference.  

3. Complete the returns form, detailing the items you wish to return and the reasons why.  

4. Pack the item(s) you wish to return, making sure to include any original packaging.  

5. Attach the prepaid shipping label to the outside of the package. 

6. Drop your package at your local UPS/ DHL access point. Please be aware, we will not accept return orders without a Gushlow & Cole returns form complete and returns authorisation form number. If you cannot find a returns form in your parcel then please contact our customer care team at [email protected]. Once we have received and accepted your return we will refund the original credit card used to make the purchase. Please note, card refunds may take up to 10 calendar days to be processed by your card issuer. Condition of returns In order to be eligible for a refund, all items must be returned new and unused and in their original Gushlow & Cole packaging. Please be aware that any cards, dust bags and boxes must also be returned as part of each product’s original packaging. PLEASE NOTE: New and unused means there are no marks on the goods and no sign of wear on the tags. All returns will be subject to a quality control check on return receipt. Any goods returned that do not meet our quality control standards, are marked or where there is evidence the tags have been removed or tampered with will not be eligible for a refund and will be returned to the customer. Please note that we will not accept liability for goods that are not returned by one of the Gushlow & Cole or Harvey Nichols return services. Faulty Items All Gushlow & Cole products are handmade in England and quality controlled in house. If you are unsatisfied with the quality of your order and deem your items ‘faulty’ upon arrival then please contact us to arrange a full refund. Please be aware that items that are damaged as a result of wear and tear are not considered faulty and therefore will not be eligible for a refund. For further information regarding our terms and conditions please email [email protected]. Conditions of delivery The buyer must comply with all applicable laws and regulations of the country to which the goods are destined. Gushlow & Cole will not be liable for any breach by the buyer of any such laws. For further information regarding our terms and conditions please email [email protected]. 

IVY & OAK 

Irrespective of your right of withdrawal you can return all goods purchased on our website for a refund within 30 days of receiving your original order (Return Guarantee). According to this Return Guarantee you can cancel your purchase contract after the end of the withdrawal period by returning the purchased goods within 30 days of receiving the good to the address specified below. The deadline is met if you send back the goods before the period of 30 days has expired. Please return the goods to: IVY & OAK GmbH c/o moodja UG, Straße der Einheit 142-148, 14612 Falkensee, GERMANY. 

JIGSAW 

Return Policy: Any items (full-price or reduced) may be returned to us for refund within 14 days of receipt provided they are unworn and undamaged. Please check products carefully and return faulty goods as soon you become aware of the fault (we encourage customers to return any faulty item within 30 days of purchase where possible). Please use the Returns Form which is included with your order. Post the items back through your local post office (use the prepaid returns label provided for UK orders) with proof of postage, as we cannot accept liability for items lost in transit. Jigsaw is unable to provide freepost returns for International orders. Cancellation Policy: In accordance with The Consumer Contract (Information, Cancellation and Additional Charges) Regulation 2013, you have the legal right to cancel your order up to 14 days after you receive your goods. The term "cancellation" only applies if the whole order is returned. If you wish to cancel your order, please complete the Cancellation Form included in the body of this email: [email protected] or call us on +44 (0) 20 8392 5603. Once you informed us of your decision to cancel your order, you should return the goods to us at your cost within 14 days after you received your items to the below address: Returns Department Jigsaw Cancellations, Unit 10n, Viscount Way, South Marston, Swindon SN3 4TN. If you paid for the delivery of your order, we will refund the standard postage costs you paid as part of that order by the same method of payment you used for the original transaction. If you paid for premium or express delivery of your order within the UK we will only refund the cost of standard delivery; or if your order qualified for a free standard delivery, there will be no charge and therefore no refund of postage due as a result of the cancellation. Please be advised that you are required to take reasonable care of the goods before returning them to us as we may make a deduction from the total reimbursements in the event of loss in value of the goods, as a result of unnecessary handling by you. We will process your cancellation within 14 days after we have received your cancelled order. 

JO MALONE 

Jo Malone do not accept returns on their products. 

JOHNSTONS OF ELGIN 

You may return unwanted items within 28 days of return for an exchange or refund. The item must be returned in perfect condition and in original packaging. Johnstons of Elgin offers free returns on all items purchased with HarveyNichols.com. Please email [email protected] to let us know why you are returning the goods and we shall issue a returns label or packaging if required. As soon as you receive a free return label please re-package items and take to your local post office. Please keep a record of the returns tracking number. Please note that proof of postage is not proof of delivery. If you have any questions please contact us at: [email protected] Your Right to Cancel: You may cancel a Contract at any time from the date of the Confirmation until the date which falls 7 (seven) working days after the day the Goods are delivered to you (working days means that Saturdays, Sundays or public holidays are not included in this period). If you do wish to exercise this right to cancel, you must email [email protected]. Your cancellation is effective from the date you send us the e-mail or post the letter to us and we will process your refund within 30 calendar days of this date. Refunds are made in the same form of payment originally used for purchase. If you cancel a Contract and the Goods have already been delivered to you: (a) you must return the Goods to us as soon as reasonably practicable and within 14 calendar days of you giving us notice of your cancellation – we recommend that you return the Goods to us by Royal Mail Special Delivery (or an equivalent "signed for" delivery service); (b) unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us; and (c) you have a legal obligation to keep the Goods in your possession until such times as you return them to us and to take reasonable care of the Goods while they are in your possession. 

JULIA MAYS 

1. Please request your RMA number within 14 calendar days from the date the package was delivered to you from our support team at [email protected] or on +44 (0) 20 3286 4414  

2. Please ensure that you comply with the conditions for a return as stated in our terms & conditions on www.juliamays.com/shipping-returns and as summarised below.  

3. If you have any questions regarding your return, please do not hesitate to contact us on [email protected] or on +44 (0) 20 3286 4414 Please ensure that all products returned are in new and unused condition, and are in their original packaging including all extras, wrapping, and accessories. All returns will be subject to review upon arrival and acceptance depends on the state of the product when it arrives. In order to avoid any issues, please ensure that you pack all products accordingly to avoid any damage while shipping. Please refer to our terms & conditions on www.juliamays.com/shipping-returns for our full returns policy. CANCELLATIONS UNDER CCRS You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. If you wish to make use of this right, please contact our support team at [email protected] or on +44 (0)20 3286 4414. You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse. We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. If you have any questions regarding your cancellation, please do not hesitate to contact us on [email protected] or on +44 (0) 20 3286 4414. 

LE CREUSET UK 

Exercising your right to change your mind. If you are a consumer, you have a legal right to change your mind within 14 days and receive a refund of all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of delivery other than the standard delivery offered by us). To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal oral (made by phone) or written statement sent by post, fax or e-mail within 14 days after the day you (or someone you nominate, other than the carrier) acquires physical possession of the goods. If your goods are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery to inform us of your decision to withdraw. To qualify for the refund you must send the goods to us within 14 days of notifying us of your decision to withdraw. Returns Policy. You will have to bear the direct cost of returning the goods. We will reimburse you not later than 14 days from the date we receive the returned goods, using the same means of payment as for the initial transaction. We may withhold reimbursement until we have received the goods or you have supplied evidence of returning the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (testing of the relevant goods only as is possible and customary in a shop). Please see the https://www.lecreuset.co.uk/terms-conditions for more details. 

LSA INTERNATIONAL 

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. To be eligible for a refund, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and in the original packaging. Contact our Customer Services on +44 (0) 19 3278 9721 or email [email protected] and we will arrange a free collection for you. Please include the completed returns form and your delivery note in the parcel. 

MAYA BRENNER UK 

Our number one goal is customer satisfaction. If you are unhappy with your purchase, return it to us within two weeks of the date it was shipped to you. To make a return or exchange, contact us at [email protected] for confirmation. This policy does not apply to custom orders or rings, which are final sale. For your protection, your return should always be shipped insured and include a copy of your receipt. Please note that shipping costs are not refundable and Maya Brenner is not responsible for returns that are lost in the mail. 

MEME LONDON 

MeMe London guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you may return the items to us within 14 days of receipt of order and we will be happy to exchange or refund providing the goods are returned in perfect condition in their original packaging. MeMe London is unable to accept returns for any pieces that have been worn. 

MENG 

You may return or exchange items using our free returns and exchanges service. You must fill in your Returns form and return your unwanted items in its original packaging within 14 days of order receipt, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Items should be returned unused and with all MENG garment tags still attached. Returns will only be accepted if items are not worn, damaged or soiled for a full refund. Any products that do not adhere to these conditions will not be accepted and will be sent back to the customer and/or a refund refused. Where provided, belts should be included with your return. All items returned should have a completed Returns Form number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. 

MICHAEL KORS 

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and when accompanied by an original returns form. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed. This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty. All returns must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries you will have 30 days from the day on which you receive your last delivery for that order. To return by post, please follow these instructions:  

1. Complete the required information on the returns form included with your package.  

2. Securely pack your merchandise, making sure to include all pages of the returns form. Please try to use the original shipping box and materials.  

3. Affix the pre-addressed and pre-paid return label to your return package.  

4. Post your return package at any UK Post Office  

5. Your return will be processed within a maximum of 14 business days. You are responsible for properly packaging, labelling and shipping your product to us at Michael Kors cost. Please retain your proof of postage as a safeguard for your shipment. Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return. In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you. If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another. 

MOZAFARIAN 

You may return any unwanted items purchased with HarveyNichols.com within 14 days of receipt for refund. Please kindly note that we do not accept any exchanges at this time. The item must be returned in its original condition, unworn and in the original packaging. Please pack your jewellery in the correct way; IMPORTANT NOTE: WE CAN NOT ACCEPT RETURNS FOR EARRINGS & HAIR ACCESSORIES DUE TO HYGIENE REASONS. To make a return please contact [email protected] with your order number in the subject line and let us know why you are returning the item to request a returns label. A Free DHL Shipping label will be e-mailed back to you as well as the instructions on how to book your collection. We will process your return within 30 days of receiving it. For your information, most of the time it takes us much quicker and we aim to process it within 10 days. We will contact you once your return is received. For any further questions feel free to contact us at [email protected]. 

MUUBAA 

At Muubaa we understand that buying a leather garment online can be a big decision. You want something you’ll be wearing for years to come and your garment should fit you like a second skin, so for that reason, we offer a no quibble return/exchange policy on all unworn items, for any reason, within 14 days of receipt. Items worn purely to see whether they fit are not considered worn. We reserve the right to refuse a return due to damage or upon grounds of hygiene. This does not affect your statutory rights. The return should include the original packaging and brand labels if possible please. We reserve the right to send back items to you that have been returned to us after 14 days unless they are faulty.

Delivery Charge:

Delivery costs will not be refunded unless the item you received was faulty or delivery was unsuccessful.

Returns Postage:

Normally goods are returned at your own expense and any refund of this cost will be at our discretion. We will not refund the cost of your returns postage unless the item you received was faulty.

If you have mislaid your original returns form, simply download one of the following.

UK & International Returns Form (everywhere except US & Canada) - Download

US & Canada Returns Form - Download

We can only accept returns/exchanges for merchandise purchased on Muubaa.com. For all other purchases, please contact the company where you originally purchased the item.

You will receive your refund, credit, or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.How to return or exchange

If you wish to return your order simply pack your return (preferably in its original packaging) and enclose the completed Returns Form (received with your goods). It's essential that you complete and include the Returns Form with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund or credit.

Address your package to the Muubaa returns address and take the parcel to a Post Office. We recommend that you send returns by recorded post. Always retain proof of postage.

PAOLITA 

If you're not completely happy with an item, we'll exchange it or give you a refund, provided that it's returned to us in its original condition and packaging, unworn, unwashed, and with all labels attached. Please make sure that swimwear is tried on over your own underwear. When trying on swimwear tops please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done. UK Returns need to be received back by us within 14 days of receiving your order. 5 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets delayed on its way back to us. You should keep this proof until you've received your refund or replacement. Please keep copies of your shipping documentation so that you can make a claim with the carrier if your parcel gets lost. We'll send you an email to let you know when your return has been received. 

SUSAN CAPLAN 

This product qualifies for free returns. Should you wish to return your item kindly e-mail us at [email protected] and state your order number for us to send you the free returns envelope. Alternatively, you can return it directly to the relevant brand in your nearest Harvey Nichols store, or via our Collect in Store counter. We hope you are pleased with your purchase but should you wish to return it, please complete the returns form included in your delivery. We will be happy to process the refund of the purchase price paid for your item providing it is in the same condition as when purchased, provided it is received by us within 14days from the receipt of goods, and provided the Susan Caplan packaging is not damaged. CANCELLATIONS UNDER CCRS You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. If you wish to make use of this right, please complete this form and email it to our Customer Services at [email protected]. Please also include a copy of this form inside your order, upon return. You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. Our free returns service does not apply to orders which are cancelled under the CCRs. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse. We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. You are not entitled to cancel orders under the CCRs in relation to the following goods: Perishable food and drink and any other perishable goods. Hosiery. Magazines. Gift Cards. You have a duty to take reasonable care of goods included in orders you cancel under the CCRs and this will include the following obligations: Hygiene strips must not be removed from swimwear and swimwear must not be used in water underwear must not have been worn. Earrings for pierced ears must not have been worn and hygiene seals (if any) must be intact. Clothing must only have been worn for purposes of trying on and must be clean. Shoes must only have been tried on indoors and must not be scuffed or marked. Pillows must not have been slept on. Where any product is contained in a sealed package or container it must remain sealed. 

THE ALKEMISTRY LUXURY JEWELLERY 

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You may return any unwanted items within 14 days of receipt for an exchange or refund. The item must be returned in perfect condition, in original packaging with the Alkemistry authenticity tag attached. Please email [email protected] to let us know why you are returning the goods and we shall issue a returns number. You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse. We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back or if earlier, from the day we receive evidence of the goods being sent back. Please note that due to hygiene reasons we are unable to accept the return of earrings. If you have any questions please contact us at: [email protected] 

TRAFFIC PEOPLE 

You have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs) which govern all internet and mail order shopping. You must notify us of your intent to cancel within 14 calendar days from the day after you receive the goods. Please note that this standard right of return or exchange is provided in addition to the cancellation right set out above and does not affect your statutory rights as a consumer. When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us), and subject to the conditions set out below, you have 14 days from when you receive the item to return full price items to us for a refund. Sale items can be returned within 14 days from the despatch date for a refund. Refunds will be processed wih 28 days of receiving the parcel For any queries regarding the refund policy, please contact [email protected] 

TRUE DECADENCE 

Returns If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 28 days of receipt of your order. Returns are free of charge with DPD. In the rare event that your item has arrived faulty please contact our customer service team [email protected] with your name and order number. We will endeavour to refund your item within 14 days of the date in which you post the item back to us. What to do next Please re-package your returned item(s) securely and attach the (free) DPD returns address on the package, this is found alongside your invoice with your order. Please also include your original invoice as proof of purchase. Then take the package to your nearest DPD drop off point, which can be found at the top of the returns label sheet. Please contact our customer service team with your name and order number if your invoice is not available. 

VALIMARE 

We hope you are completely satisfied with your VALIMARE purchase. If you do wish to return an item for any reason you may do so up to 14 days from the date of receipt for a full refund or up to 28 days from date of receipt for an exchange, as long as it's returned to us in its original unused condition and packaging, with all labels intact. Goods must be unworn and unwashed and where relevant, hygiene strips must be in place. In the interest of hygiene, please wear underwear when trying on briefs and avoid make up coming into contact with underwear or clothing when trying them on. We may refuse to refund or exchange if it's clear this hasn't been done, and return the goods to you. How to return an item: Please email [email protected] to request a refund and we will provide instructions of how the item will be returned and email you a return shipping label. After we have received the item in satisfactory condition, your refund will be processed. Refunds will be processed as soon as possible, however during busy times it may take a couple of days. Please allow up to 14 days for refunds to be credited to your original payment method. Return Exceptions Items that have been worn, used, soiled, altered, or missing hygiene strips or garment hang tags will not be accepted for return or exchange. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. Please contact [email protected] to make an exchange. 

WINSER LONDON 

Unwanted and incorrect non-sale items must be returned within fourteen days of receiving your order. • All unwanted and incorrect items should be returned unused and unworn with all original labelling, packaging, leather bags, dust bags and authenticity cards attached. Any damaged, worn and used items will not be accepted, as they cannot be resold (and so far as possible for faulty items). For reasons of hygiene, earrings, swimwear and lingerie cannot be returned unless proven faulty when purchased or where we have sent you incorrect products. This does not affect your statutory rights. A refund will be provided to the account originally used to purchase the product. If, in our reasonable opinion, the Products are not found to be faulty, we will seek to recover the cost of returning the Products to us and for returning them back to you. Please remember to send the returns form back with your goods – returns can only be processed with the form. For our full Terms and Conditions, please visit our website: www.winserlondon.com. If you have any queries regarding your order, please do not hesitate to contact our customer services department, [email protected] or call us on +44 (0)845 600 1521. Returning goods from the UK is free, if the procedure detailed below is followed. Free returns are not available from addresses outside of the UK; any returns from the USA or EC are at the recipients’ costs. Returns Procedure UK only UK Free Returns Procedure. You can return your package to us via freepost through the post office. Complete the returns form and place the product, all packaging and the returns form into the mailing box, and affix the returns label provided to the delivery envelope. Ensure products are returned to the following address: FREEPOST RSTZ-SKEU-SSKC Winser London Limited C/O Amethyst Group Ltd, Lodge Road, Staplehurst, Tonbridge, Kent TN12 0QW United Kingdom. We are unable to process UK Returns for free in any other way. Any other method will be at the sender's own cost. Austria, Belgium, France, Germany, Italy, Netherlands, Republic of Ireland, Spain & USA Free returns are not available from addresses outside of the UK; any returns from the USA or EC are at the recipients’ costs. Preparing the return • Repack the items for return with the order summary from the original packaging. We need the order summary to process your return. • Securely seal the package using adhesive tape on the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging. • Remove all existing labels from the original packaging and stick the returns label you created online to the packaging. You can visit our returns portal at any time to reprint your label. Please note at busy times due to delivery, logistic and banking procedures it may take up to 15 working days for your refund to be deposited in to your bank account. 

 

CREATE A RETURN

Please note that our Returns Policy applies to our free returns service, which is separate from and an alternative to any right that our EU customers may have to cancel orders under the Consumer Rights Directive. This right is dealt with separately in the Cancellation section of our Terms and Conditions of Sale.

CREATE A RETURN

How can I contact a Brand Partner? 

If you wish to contact a Brand Partner about an order, you can send them a message by signing in to your account and selecting the contact link from the relevant order. If you have an enquiry about a product that is supplied by a Brand Partner, you can send them a message by selecting the contact link from the product page. 

To contact a Brand Partner about an order, please check the Brand Partner Returns information and the contact information should be listed there. 

Can I select gift wrapping for Brand Partner items? 

Currently gift wrapping options are not available for items supplied and delivered by our Brand Partners. 

Can I return Brand Partner items for an exchange? 

Currently items purchased from a Brand Partner cannot be exchanged. 

CREATE A RETURN