Please note that our delivery providers do not deliver on Bank Holidays.

STANDARD DELIVERY - £7.50 (Channel Islands £10)

Place your order before 3pm Monday to Friday and we'll deliver it within 3 working days. Please allow a further 1-3 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland  

All purchases can be fully tracked, so we'll send you a tracking link for your items as they are dispatched, and the relevant courier will contact you to provide updates and options for your delivery.  

BEAUTY PRODUCT STANDARD DELIVERY - £5.95 

The Beauty standard delivery charge of £5.95 only applies to orders containing products from Beauty categories only. If non-Beauty products are added to the order, the cost of UK standard delivery will increase to £7.50. 

Consolidated orders may take a little longer.

NEXT DAY DELIVERY - £10  (Not available to Channel Islands)

Place your order before 3pm Monday to Sunday and we’ll deliver it the next day, excluding bank holidays. Please note not all products are available for Next Day Delivery and you will be told at checkout if any of your products are not eligible. Please allow a further 1-2 days for AB postcodes, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Northern Ireland.  

NEXT DAY DELIVERY (Weekend) - £12 (Not available to Channel Islands).

Place your order before 3pm Friday to Saturday and we’ll deliver it the next day, excluding bank holidays. Please note not all products are available for Next Day Delivery and you will be told at checkout if any of your products are not eligible. Please allow a further 1-2 days for AB postcodes, Scottish Highlands and Islands, Isle of Man, Isle of Wight and Northern Ireland.

HAMPER DELIVERY - £7.50 

Our hampers are available for named day delivery between Monday and Saturday. Please select the date of delivery required in the checkout. Please allow an additional 1-3 days for non-mainland addresses. 

COLLECT IN STORE - FREE 

Place your order online and collect from your nearest UK store when it suits you. 

When your items are ready for collection, we will send you an email to let you know they have arrived, typically within 1 - 3 days. During promotional periods, the delivery time may be extended, but we will endeavour to get your order ready as soon as possible. 

Bring the email which contains a QR code to the collect in store collection point in your chosen store and a member of staff will deliver your item(s) to you.  

Please note, hampers are not currently eligible for our Collect in Store service.  

CHRISTMAS DELIVERY

Last Order Dates

UK Collect in Store - 3pm Sunday 22nd December

Named Day (Hampers) - 3pm Friday 20 December

Standard Delivery (Including Consolidation) - 3pm Wednesday 18th December

International (Including Consolidation) - 3pm Monday 16th December

NEW YEAR DELIVERY

Last Order Dates

Next Day Delivery (Express) - 3pm Sunday 29th December

UK Collect in Store - 3pm Sunday 29th December

Named Day (Hampers) - 3pm Friday 27th December

Standard Delivery (Including Consolidation) - 3pm Tuesday 24th December

International (Including Consolidation) - 3pm Wednesday 18th December

Please note that we are not liable for any delays caused by events outside of our control.

Once your order has been dispatched, we will send you a confirmation email and you will also receive an email or text message from our delivery company with tracking details. 

From midnight that night, you will be able to track the progress of your order by following the link provided, which will take you to our delivery company’s website. 

Please note, we may send your order in multiple parcels in order to get your items to you as quickly as possible. In this case, you will be provided with a separate tracking number for each delivery. 

If you have any problems with Order Tracking, please contact our Customer Services Team. 

Where do you deliver? 

We deliver to all UK mainland addresses, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland. 

Can I add a different delivery address to my order? 

Yes, you can have your goods delivered to an address in the UK that is different to your billing address. When you reach the Delivery Address section of the checkout process, simply click on Add a new address.

Please note, any delivery to non-residential addresses, properties with multiple occupants, student/temporary accommodation, properties with mail room or concierge services for deliveries, as well as those with courier requests or account preferences allowing for safe place/deliver to a neighbour, are made at the customer’s own risk and Harvey Nichols will not accept liability for any loss or damage of the delivered items.

Can I deliver my order to multiple addresses? 

Yes, when you reach the Delivery Address section of the checkout process you can select Delivery to multiple addresses.  

Do you deliver to Post Office boxes or Aramex addresses? 

Unfortunately, we do not deliver to PO Box numbers or BFPO addresses. 

What if I’m not in when you deliver? 

An email and/or text message is sent to you prior to delivery providing time slot and alternative options should this not be suitable. If no one is available to accept the delivery, and you have no courier account preferences set, a calling card will be left for you to make contact with the courier to rearrange a delivery or to collect from them. If you do not make contact with the courier they will attempt to deliver again on the next working day and then your parcel may be returned to us

Can I collect from one of your stores? 

Yes, you can choose to collect your purchased items from most of our UK, and Hong Kong stores. During the checkout process, under Delivery Options, select Collect Instore, then choose the store you wish to collect from. 

This service is free of charge. You will receive an email when the goods are ready to be collected from your preferred store. 

What if multiple items in my order are gifts? 

One gift box can be purchased and delivered per online order. If you require additional gift boxes, please place separate orders. 

Please note that during peak periods, gift boxes may be subject to availability.