How do I book a Gift Experience at my chosen store? 

When purchasing a Gift Experience online, a Gift Experience voucher will be dispatched by post. This contains all of the information needed for the recipient to make a booking at the relevant Harvey Nichols store.

The Gift Experience voucher can be sent to you (as the purchaser) or it can be shipped directly to the gift recipient, by adding their address as the delivery contact at the checkout.

For further information about instore Gift Experiences or to book your experience at a specific Harvey Nichols store, please click here. 

Please include the name of your Gift Experience and quote the order number from your Harvey Nichols order acknowledgement email on all correspondence.  

Where can I find the order number to make my booking?  

The order number can be found at the top of the Harvey Nichols order acknowledgement email, which the purchaser will have received shortly after buying the Gift Experience at harveynichols.com. It is also included on the Gift Experience voucher, which will be dispatched after purchase.

Can I book a Gift Experience at any Harvey Nichols store?  

Our Gift Experiences are available at selected Harvey Nichols stores. Gift Experiences are purchased for a specific store and can only be redeemed in that particular location. For information on the Gift Experiences available in each region, click here. 

How long will a Gift Experience be valid? 

All Gift Experiences are valid for 12 months from the date of purchase.  

If I change my mind, can I exchange the Gift Experience for something else?  

No. All Gift Experiences are non-returnable, non-refundable and cannot be exchanged for cash alternatives, in whole or in part.  

If a Gift Experiences includes a monetary value to spend, will I receive a Gift Card in the post? 

When purchasing a Gift Experience online, a Gift Experience voucher will be dispatched by post. This contains all of the information needed for the recipient to make a booking at the relevant Harvey Nichols store. You will not receive a Harvey Nichols Gift Card.

When purchasing in-store, any redeemable value credited to the Gift Experience, will be deducted from the total spend.  

Do I need to redeem the full value of the Gift Experience on the day?  

Yes. For Gift Experiences that include a monetary value to spend, that amount must be redeemed in full instore on the day of the Gift Experience appointment and cannot be redeemed over multiple visits. Any amount not redeemed during the appointment will be forfeited.  

Will I receive REWARDS points when I purchase a Gift Experience?  

Yes, you can earn REWARDS points when you purchase a Gift Experience online. However, the gift recipient will not earn points on the transactions or parts of transactions paid for by Harvey Nichols Gift Experiences voucher. 

Can I make the Gift Experience extra special by adding additional items?  

Yes, our instore teams are on hand to assist you in making your Gift Experience extra special and can assist with adding any additional items, such as hospitality packages, dinner reservations and Harvey Nichols Gift Cards. Any additional items not included in the Gift Experience, will be charged for separately. For assistance with booking at a specific Harvey Nichols store, please click here and the team will be more than happy to help.  

What should I do if the gift recipient has special dietary requirements?  

Should you have any food allergies or special dietary requirements, please inform the store when booking your Gift Experience visit. For hospitality Gift Experiences (wine tasting, dining and cocktail masterclasses), please note that allergens are used in all of our premises and all beverages may contain sulphites. Wines may contain sulphites, eggs, fish, crustaceans, milk or gluten used as a fining agent.  Please inform the store of any allergies or special dietary requirements when you make your booking.  

What if I can’t find the answer to my question here?  

You can contact our Customer Service team on +44 (0)20 7201 8088 or email [email protected] 

Please include the name of your Gift Experience and quote the order number from your Harvey Nichols order acknowledgement email on all correspondence.

For dining Gift Experiences, you can book online for your chosen Harvey Nichols Restaurant here. Please include the name of your Gift Experience and the order number in the booking notes section.