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terms conditions
- 1. Introduction
- 2. About Us
- 3. The Basis of the Contract
- 4. Purchase of Brand Partner Products
- 5. Your Eligibility to Purchase
- 6. The Order Process
- 7. Our Products
- 8. Pricing and Payment
- 9. Promotional vouchers/codes and their redemption
- 10. Gift Cards
- 11. Delivery and Insurance
- 12. Cancellation
- 13. Warranties
- 14. Defective items and Items damaged in transit
- 15. Limits on our Liability
- 16. Intellectual Property
- 17. How we may use your personal data
- 18. Comments, Feedback & Other Submissions
- 19. General
- Privacy Policy
- Cookies
- Promotion Ts And Cs
- Competition Ts And Cs
- WEEE Policy
- Migration FAQs
- services
- about
- delivery help
- contact us
Our Stylists are here to help with all your questions and queries, and to make your shopping experience with us as enjoyable as possible.
Providing an exclusive, complimentary service, our Stylists offer expert guidance on product size and fit, as well as outfit tips and trend inspiration. Should you need assistance with international delivery, have a product-related query or would like gift suggestions or advice on what to wear to that special event, our Stylists are at your service.
You can arrange an in-person appointment or a virtual session with a member of our Personal Private Shopping store teams by visiting our dedicated [Personal Private Shopping page].
You can contact the team during the relevant store opening hours.
If you get in touch outside of these hours, we will aim to respond to you as promptly as possible the next working day.