Do you have a refer-a-friend scheme and how does it work? 

Yes, we have a refer-a-friend scheme. If you like us enough to recommend us we’ll happily give your friends an introductory discount and give you a thank you reward. What we offer changes over time so please click here to go to the current refer-a-friend scheme. 

I’ve been referred to you by a friend and they said I just need to enter their name to get a discount that they offered me. Where can I do this? 

Our refer-a-friend scheme enables you to share with your friends using your name. This means that you can simply tell your friends to come to our site and enter your name and they’ll be given their discount code. All they need to do to get their reward is to click on the link asking if they've "Been referred by a friend?" in the checkout and enter your name. 

I entered my friend’s name and it didn’t work. 

This could be for several reasons. It could be because your friend never registered for the refer-a-friend scheme. It could be because you’re entering a nick name (that the system doesn’t recognise) rather than the name they registered with or it could be because there are more than one person with the same name signed up. If this is the case then you just need to follow the instructions to enter their email address. If you don’t know their email address then please ask them for it and come back to us. 

I’ve referred someone. How do I know whether they’ve bought anything and whether I’ve got a reward? 

We will email you as soon as any rewards are due. The email will have come from as Mention Me, the company who manage our refer-a-friend scheme for us. It is also possible to see the status of your referrals on your dashboard. You can find a link to your sharing dashboard at the bottom of the email you receive when you sign up for our refer-a-friend scheme. 

I sent my friend to you but I never got a reward? 

First, are you sure that they bought from us as you’ll only get the reward after they’ve bought from us. Second, are you sure they’re a new customer as the rewards are only valid if they’re a new customer. If you think they are, then please get in touch with us so we can help. 

I remember seeing an offer but can’t remember what it was or how to share it. 

You can just tell your friend to come to the site and enter your name in the checkout in order to get the discount. 

I referred lots of people but I only got 5 vouchers. 

This may be because only 5 new customers ended up buying or it may be because you have reached the limit set within the terms and conditions. You can only make a certain number of referrals in a 24 hour period and within a year. 

What can I use my reward on? 

You can use your reward on the Harvey Nichols website on all products with the exception of Gucci, Saint Laurent, Chloe ,Loewe, Balenciaga, Manolo, Golden Goose, Alexander McQueen, Moncler, Stone Island, Canada Goose, Palm Angels, Arizona Love, Vivienne Westwood, Coach, Acne Studios, Alexander Wang, Yeezy, Rick Owens, Jacquemus, MACH & MACH, Golden Goose Marketplace, Bottega, Mate Bike, Le Gramme, Whisky, Marketplace, Beauty Hampers, Beauty Packages, Gift Experiences, Gift Cards & Sale. For the full Ts&Cs please click here.  

Refer-a-friend is available online only and not in-store. 

Refer-a-friend is not redeemable on corporate or bulk purchases.