Learn More About Our Resell Shopping Service

FAQs

Who is Reflaunt?

Reflaunt is a pioneer in the circular fashion economy, helping brands empower their customers to give their wardrobe a second life. Reflaunt boasts a global network of leading second hand marketplaces and a technology that enables the instant and simultaneous listing of pieces across channels, giving you the highest chances of seeing your pieces re-homed. Each time you give a piece a second life, you can choose to receive your payment through bank transfer or a higher value in shopping credits to shop again with your favorite brand. Learn more on the ‘About Us’ page or on Reflaunt.com.

What is the service about?

Harvey Nichols is partnering up with Reflaunt, giving you the opportunity to offer your wardrobe a second life.

What are the benefits?

Embrace sustainable behaviour by engaging in a circular fashion economy.
We do everything for you, from the pick-up of your pieces to the photographing, pricing, and selling.
Be rewarded for the pieces you re-home via bank transfer or a Harvey Nichols voucher to redeem online. If you choose store voucher, Harvey Nichols contributes with an extra 15% value.
Refresh your wardrobe, while ensuring nothing goes to waste.

What can I resell?

We thank you for considering our service for the resell of your past Harvey Nichols purchases. Please find the guidelines below:

You may sell all your pre-loved pieces [Ready To Wear, Shoes, Bags, Accessories, Small Leather Goods] that are in excellent condition. We accept womenswear and menswear.

Here is a list of the products you cannot resell:

●  Any other product than fashion garments in excellent condition

●  Swimwear and beachwear

●  Sports leotards and bras

●  Lingerie

●  Hair accessories

●  Counterfeit or non-genuine items

●  Items created by the seller or significantly altered from the form in which they were originally purchased

●  Items that have not been acquired legally

●  Items whose sale is contrary to the law

●  Items that raise a hygiene or health risk

●  items with imagery or meaning that may be offensive to any individuals or communities

●  CITIES products

This list is non-exhaustive and we reserve the right to remove items that are not mentioned above but violate our guidelines or endanger our customer’s safety.

In which cities is the service available?

We are working hard to make the service available in as many cities as possible. For the time being, home pick-ups will be available in London, Paris, Singapore and Milan. You can find the detailed list of drop-off stores here.

THE RESELLING STEPS

How do I resell?

1. We collect your pieces. You schedule the collection of your pieces and select the pick-up or drop-off date, based on your preferences. Our concierge then picks up your pieces from your home for free* or you directly drop off your items in one of the selected Harvey Nichols stores .

2. Your pieces are sold. Once you have reviewed and accepted the pricing of your pieces, they are listed across our network of marketplaces. You can view your digital wardrobe here and you will receive a notification as soon as a piece is sold. 

3. Receive your payment. Once a piece is sold, you can choose to receive your payment through bank transfer or a Harvey Nichols voucher to redeem in store. If you choose the voucher, Harvey Nichols contributes an extra 15% value. Learn more about the voucher.

What can I resell?

You may sell all your pre-loved pieces [Ready To Wear, Shoes, Bags, Accessories, Small Leather Goods] that are in excellent condition. We accept womenswear and menswear.

Here is a list of the products you cannot resell:

●  Any other product than fashion garments in excellent condition

●  Swimwear and beachwear

●  Sports leotards and bras

●  Lingerie

●  Hair accessories

●  Counterfeit or non-genuine items

●  Items created by the seller or significantly altered from the form in which they were originally purchased

●  Items that have not been acquired legally

●  Items whose sale is contrary to the law

●  Items that raise a hygiene or health risk

●  items with imagery or meaning that may be offensive to any individuals or communities

●  CITIES products

This list is non exhaustive, and we reserve the right to remove items that are not mentioned above but violate our guidelines or endanger our customer’s safety.

How do I know if an item is in excellent condition?

An item in excellent condition is defined as follows:

1. Item was stored correctly and well maintained

2. Item is in pristine out-of-store condition

3. Item has no visible signs of wear

How do I ship my pieces?

We offer you two options:

1. free collection service of your pieces at a place of your choice within one of the selected cities (Milan, London, Paris, Singapore)

2. drop off of your pieces at one of the selected Harvey Nichols stores.

Use this link to schedule a pick-up, selecting your preferred date, time and address for our concierge to come and collect your pieces.

Use this link to schedule a drop-off in one of the selected Harvey Nichols stores.                                                         

Finally, place your pieces in a parcel kept open and hand them over to our concierge or a Harvey Nichols Sales Associate. We take care of everything from here. Receive an email confirmation with the details of your pieces consigned.

Shipping just got greener!

We partner up with Waant for the pick-up of your pieces in Paris and London. Waant is a concierge partner specialized in high-end transport services, as well as an ecological commitment. Waant’s vehicles are 100% ecological, non-fossil energy (electric or CNG Biomethane). For each electric vehicle built, Waant participates in the reforestation of forests.

Can I change my scheduled pick-up?

We please ask you not to make any change as our courier is already informed and have organized their routing for you. If you really need to change your pick-up, you can do so up to 48h in advance here.

What proof do I have about my consigned pieces?

During the pick-up of your pieces, our concierge invites you to sign your digital consignment document, capturing information about the pieces consigned. You receive this document via email instantly once signed.

Why are some of my pieces rejected?

All pieces collected go through our Quality & Authenticity (Q&A) experts. It is their responsibility to ensure that all pieces are in excellent condition and authentic for the satisfaction of the future owners and the sustainability of the circular fashion economy. Unfortunately some pieces cannot be accepted if they don’t meet the condition criteria or if their authenticity cannot be verified. 

What happens to my pieces that were rejected?

(1) You will have the choice to get them returned to you at a 15GBP /piece fee via our trusted courier. You will be able to do so within 14 days from the moment you received the email informing you that those pieces cannot be put on sale. (2) You can also choose to donate your items to a charity of our choice, with no additional fee.

In which Harvey Nichols stores can I drop my pieces off? 

Harvey Nichols Sales Associates welcome your drop-offs in the below stores. Remember to schedule your drop-off here before bringing your pieces.

109 - 125 Knightsbridge, London

27 Philadelphia Street, Bristol

21 New Cathedral Street, Manchester

30 - 34 St Andrew Square, Edinburgh

31/32 Wharfside Street, Birmingham

When will my pieces be ready for sale?

It takes 8 to 12 working days between the collection of your pieces and the listing as they have to go through our Quality & Authenticity (Q&A) experts that will review them, price them and do the photoshoot before they can be listed on our global network of secondhand marketplace.

You are informed via email when your pieces arrive at our warehouse and when they are listed. Once listed, you can then follow your pieces from your digital wardrobe, here.

Where are my pieces listed for sale?

Your pieces are listed across a global network of the 20 most reputable second hand marketplaces, including Videdressing in France, Hardly Ever Worn it in the UK, Rebelle in Germany, Tradesy in the USA, Zalora in Asia, Afound in the nordic countries but also horizontal marketplaces such as Ebay and Etsy.

How do I know when my pieces are sold?

Once the sale of your pieces have been validated, you are notified via e-mail and can then choose to receive your payment via bank transfer or a Harvey Nichols voucher. If you choose store voucher, Harvey Nichols contributes with an extra 15% value.

What if I change my mind about selling a piece?

If you wish to stop selling a piece, please send an email to [email protected], specifying the SKU number of the pieces you would like returned. Please note that the sale of these items will be suspended once you have received a confirmation email and the items will be sent within 30 days. The items will be returned at your charge if the items have been on sale less than 120 days.

THE PRICES AND PAYMENTS

How is the reselling price defined?

Our Quality & Authenticity (Q&A) experts review each piece and define the right pricing based on the pricing algorithm and taking into account market trends, demand for this model and the piece’s condition. Before your pieces are listed for sale, you receive an email with your net payout for your approval.

What is the difference between the reselling price and the payment I receive?

This corresponds to the commission held by the marketplace that sells the pieces and Reflaunt's service fees.

What is the ‘Smart Pricing’ feature?

At any point in time you can decide to reduce the price of a listed piece to increase your chances of giving it a second life. You can do so by visiting your wardrobe here. For more convenience, you can also decide to use the ‘Smart Pricing’ feature when initially listing your pieces. With this feature, the selling prices of your unsold pieces are progressively reduced over time, by 10% every 45 days, with a maximum price reduction of 3 x 10%.

Can I reduce the reselling price to sell faster?

At any point in time you can decide to reduce the price of a listed piece to increase your chances of giving it a second life. You can do so by visiting your wardrobe here.

How do I receive my payment?

Once a piece is sold, you receive an email, offering you  the possibility to choose between a payment through bank transfer or a Harvey Nichols voucher to redeem in store (see here how to redeem). If you choose the Harvey Nichols voucher, Harvey Nichols contributes an extra 15% value.

I can’t find any payment in my bank account

Once your sale has been confirmed the payment will be issued in the following 5 working days. Please note that it may take up to a week for this payment to be reflected on your bank statement.

How to redeem my Harvey Nichols voucher?

You receive your voucher via email to spend online only. Importantly, remember the following validity conditions:

Your voucher is valid for 1 year from the date it was issued.
It must be redeemed in one shopping basket as it cannot be partially redeemed.
Marketplace goods are exempt from the voucher redemption. Marketplace goods are defined by goods which are delivered outside the Harvey Nichols network and are identified by 'Delivered by...' on the product page.

MY ACCOUNT 

How can I change my profile details?

You can modify your email address and phone number under ‘My Profile’; your bank information under ‘My Wallet’ and your address under ‘My Address’.

I forgot my password. What should I do?

You can reset your password from the log-in page here. You will then receive an email with the instructions to follow.

I already have a Harvey Nichols account. Why do I need a new account?

Reflaunt is a partner of  Harvey Nichols, enabling you to offer a second life to your Harvey Nichols pieces. While you might already have a Harvey Nichols account, you still need to create a Reflaunt account to start reselling.

I want to delete my account. How do I do?

You can delete your account by clicking here.

Terms & Conditions

These Terms of Use (“Terms”), together with any and all other documents referred to herein, set out the terms under which Users may use this website harveynichols.reflaunt.com (“Our Site”) and under which Sellers may sell, and Buyers may buy, second-hand fashion items (the “Items”) on Our Marketplace network. Please read these Terms carefully and ensure that You understand them before using our Site or selling through Our Site. If You do not agree to comply with and be bound by these Terms, You must stop using Our Site immediately and You will not be able to sell anything through Our Site. These Terms, as well as any and all contracts are in the English language only.

1. Definitions and Interpretation

1.1 In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

“Account” means an account required to access and/or use certain areas of Our Site;

“Buyer” means a User who makes a purchase of an Item from a Seller through Our Marketplace network;

“Commission Fee” means a commission percentage fee applied to each re-sale made on Our Marketplace network

“Concierge Service” means Our premium service offered to sellers who wish for a grouped pick-up of all their Items where We will do everything to help You re-sell Your Items, which includes storage, digitisation and re-sell;

“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“Credit” means the online credit voucher received by a Seller once an Item is successfully re-sold;

“Smart-Pricing Feature” means the automated price reduction service offered to Sellers;

“Pick-Up Service” means the pick-up service provided by Third Party selected by Supplier;

“Item” a second-hand fashion item for resale advertised through a Listing on Our Marketplace Network;

“Listing” means a listing on Our Marketplace network advertising an item or items for sale which has been purchased by a Reseller from the Retailer and which appears on Your digital wardrobe;

“Marketplace” means a fashion marketplace within Our network of trusted third party marketplaces for Buyers and Sellers;

“Our Site” means this website, ‹‹insert website address››;

“Retailer” means the retailer stated on Our Site who we have partnered with to offer our services;

“Seller” means a User who re-sells through Our Site;

“Transaction Fee” means a transaction fee applied to the each re-sale made on Our Marketplace network;

“User” means a user of Our Site, including Seller;

“User Content” means any Content added to Our Site by a User;

“We/Us/Our” means Reflaunt Pte. Ltd a limited company registered in Singapore under company number UEN 201819230E whose registered address is 102F Pasir Panjang Road, #04-07 Citilink Warehouse Complex; and

“You/Your” means a User, Seller and / or Buyer as the context requires.

2. Information About Us

2.1 Our Site is owned and operated by Reflaunt Pte. Ltd, a limited company registered in Singapore under company number UEN 201819230E, whose registered address is 102F Pasir Panjang Road, #04-07 Citilink Warehouse Complex.

3. Access to and Use of Our Site

3.1 Access to Our Site is free of charge.

3.2 It is Your responsibility to make any and all arrangements necessary in order to access Our Site.

3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend, or discontinue Our Site (or any part of it) at any time and without notice. Subject to the remainder of these Terms, We will not be liable to You in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.4 Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

4. Accounts

4.1 Certain parts of Our Site (including the ability to re-sell through a Marketplace) require an Account in order to use them.

4.2 When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up to date.

4.3 We require that You choose a strong password for Your Account, consisting of a combination of lowercase and uppercase letters, number and symbols.

4.4 It is Your responsibility to keep Your password safe.

4.5 If You believe Your Account is being used without Your permission, please contact Us immediately at [email protected]. We will not be liable for any unauthorised use of Your Account.

4.6 You must not use anyone else’s Account.

4.7 All personal information provided in Your Account will be collected, used, and held in accordance with Your rights and Our obligations under the law. If You wish to suspend or delete Your Account, You may do so at any time by sending an email to [email protected], specifying the email address used when the account was created. If You delete Your Account, We will remove Your information from Our systems and will remove Your User Content from Our Site (but may use anonymised data for our own marketing purposes). If You suspend Your Account, nothing will be deleted, but You will cease to be visible to other Users on Our Site. Deleting Your Account will also remove access to any areas of Our Site requiring an Account for access

5. Our Site

Our Site is provided solely as an online venue for Sellers.

You hereby acknowledge and agree that:

5.1 Buyers are not making purchases from Us and are not entering into a contract with Us. A Buyer’s purchase is from the Seller in question and their contract is with that Seller;

5.2 You are required to comply with these Terms, which include provisions covering important matters such as payment methods, processing times, and delivery methods.

6. What Can and Cannot be Sold

6.1 The following are permitted on Our Marketplace network:

6.1.1 Ready To Wear, Bags, Shoes, Jewellery, Accessories and Small Leather Goods in “excellent condition”, which implies the items have been hardly worn and well-maintained.

6.2 The following are not permitted on Our Marketplace network:

6.2.1 counterfeit or non-genuine items;

6.2.2 earrings that are not in excellent condition;

6.2.3 lingerie, bra.

7. Item Acceptance Conditions

7.1 Upon receipt, We will evaluate each Item to determine, in our sole discretion, its authenticity, quality, and value. The Item’s condition will affect the valuation.

7.2 We only accept Items that : (a) We determine in our sole discretion to be in very good to excellent condition; (b) that We determine in our sole discretion to be authentic; and (c) for which the representations and warranties You make in the "Your Representations, Warranties, and Indemnification" section below are true.

7.3 Items that do not meet the above requirements will not be accepted and will be either: (1) returned to the Seller at the Seller’s expense of GBP15 per Item or (2) with the Seller’s approval, confirmed in writing, We will donate the Seller’s items to a charity of our choice.

8. Unauthenticated, Counterfeit or Stolen Items

8.1 You are responsible for ensuring the authenticity of all Items You provide to Us. If We cannot confirm the authenticity of any Item You have provided, we shall have the right in our sole discretion to refuse to accept the Item. If We determine at any time that an Item is counterfeit, We shall notify You that We have made such a determination and You will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to Us. You acknowledge and agree that any Item We finally determine to be counterfeit will not be returned to You and will be destroyed.

8.2 You acknowledge and understand that We are subject to laws and regulations relating to claims that consigned items are counterfeit, have been stolen, or otherwise violate applicable law. We take such reports seriously and will cooperate with law enforcement in all investigations.

9. Descriptions Policy and Pricing

9.1 We aim to assist with the sale of each Item at the highest price within a reasonable period. Our pricing algorithm considers several criteria such as brand, category, retail price, condition, demand and availability of a User’s Items on Our Marketplace network. We cannot guarantee a price for each Item and the sale of an Item is subject to the terms and conditions of the marketplaces we engage through Our Marketplace network.

9.2 We will display Items through Our Marketplace network and to the extent applicable, will at Our sole discretion, display and make available an Item for sale at a physical retail location through one of our partners.

9.3 A Seller can reduce the price of an Item until such time as the order is accepted by a Buyer.

10. Smart-Pricing Feature

10.1 Once their piece has been reviewed and accepted for listing, the Seller can choose whether to use the Smart Pricing Feature or not, which automatically and progressively reduces the prices of items over time. With this feature, the selling prices of your unsold pieces are progressively reduced over time, by 15% every 45 days, with a maximum price reduction of 3 x 15%. In the absence of a selection made by the Seller, the Smart-Pricing Feature is activated by default.

11. Re-Selling, Credit and Fees

11.1 An Item shall be treated as sold at the point at which a Buyer places an order in respect of an Item in accordance with the terms and conditions of a Marketplace within Our network and the Seller accepts the order.

11.2 When making a purchase from a Seller, the Buyer expressly agrees to the terms of the relevant Marketplace within Our network. The Buyer shall have a designated number of days, depending on the marketplace’s conditions, from the date of receipt of an Item to return their purchase. In the event of a return, the Seller will receive their Item. In the event that the reason for the return is as a result of non-conformity or non-acceptance due to poor condition or misrepresentation of the Item, then the costs of return shall be borne by the Seller. If there is a return for any other reason, the Item will be returned to the Seller at no cost to the Seller.

11.3 The Seller’s Credit which the Seller will receive upon the successful completion of a sale of an Item will be net of any and all Transaction and Commission fees that We apply to an Item. The Seller’s expected net pay-out amount (issued in the form of Credit or a cash payment) will be indicated to the Seller prior to the Seller’s acceptance for a Listing to be published and before the Seller’s Item is sold. 

11.4 The Seller’s Credit can be redeemed in online stores and is subject to the following conditions:

11.4.1 The Seller’s Credit can be used only in the same currency of the country where the Item was picked-up/dropped-off.

12. Pick-Up Service

12.1 We provide Pick-Up Service for all Items on Our Site.

12.2 We accept Items from You on a consignment basis only. The Seller is responsible for all risk or loss or damage to the Item until We take physical possession of it. However, if the Seller uses Our approved, pre-paid label and approved method of shipment to ship the Seller’s Item, We will assume the risk of loss or damage to the Item upon shipment. A “shipment” means Items that are shipped together under one approved, pre-paid shipping label.

12.3 If an Item is damaged, stolen or lost while in Our possession, it will be treated as sold and We will pay the Seller the Credit for that Item. The Credit will be based on the Item’s last agreed selling price (which may have been the subject of adjustments due to discounts, promotions or deductions in accordance with these Terms).

12.4 Risk of title and loss pass to the Seller once an item is passed to the third party delivery service provider.

13. Concierge Service

13.1 Our Concierge Service is offered for free to Sellers who wish to sell items that have been accepted by Us in accordance with Clause 7 and 8 of these Terms.

13.2 The consignment period for each Item begins on the date We accept the item for consignment and ends 365 days thereafter, even if these Terms have been terminated during that time by the Seller or Us. At any time prior to the expiry of the consignment period, and subject to this provision, the Seller may request in writing by email to: [email protected] that We return the item, so long as the Item has not already been sold. Once We receive the Seller’s return request, we will use commercially reasonable efforts to remove the Item from Our Site and from any of our Marketplaces if applicable, before it is sold. It is the Seller’s responsibility to ensure that We have the Seller’s most current contact information and mailing address.

13.3 If the return request is made 180 days or less from the date We accepted the Item, We will return the item within 30 days. We will charge the Seller GBP15 per piece (capped at GBP45 for a single shipment) which will be deducted from the Seller’s next payout. If the return request is made more than 180 days after we have accepted the Item, the Item will be returned within 30 days at Our expense and no fees will be added. If an Item remains unsold at the end of the consignment period, We will contact the Seller and, at the Seller’s option and Our expense: (i) return the Item to the Seller or (ii) donate the Item to a charity of Our choice.

13.4 If at the end of the consignment period We are unable after using commercially reasonable efforts to contact the Seller at the email or physical address We have for the Seller on file, the item may be donated to a charity of Our choice.

14. Intellectual Property Rights

14.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable intellectual property laws and treaties.

14.2 Subject to sub-Clause 9.2, You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us or the relevant User.

14.3 You may:

14.3.1 access, view, and use Our Site in any web browser (including, but not limited to, in-app web browsers);

14.3.2 download Our Site (or any part of it) for caching;

14.3.3 print pages from Our Site;

14.3.4 download extracts from pages on Our Site; and

14.3.5 save pages from Our Site for later and/or offline viewing.

14.4 The owner and author of any Content) must always be acknowledged when re-using that Content.

15. Rules and Acceptable Usage Policy

15.1 When using Our Site, You must do so lawfully, fairly, and in a manner that complies with the provisions of this Clause 10. Specifically:

15.1.1 You must ensure that You comply fully with all local, national, or international laws, and/or regulations (including but not limited to those which may apply to the item(s) You wish to sell);

15.1.2 You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

15.1.3 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

15.2 We reserve the right to suspend or terminate Your access to Our Marketplace and Our Site if You materially breach the provisions of this Clause 10 or any of the other provisions of these Terms. Further actions We may take include, but are not limited to:

15.2.1 removing Your Listing(s) from Our Site;

15.2.2 issuing You with a written warning;

15.2.3 legal proceedings against You for reimbursement of any and all relevant costs resulting from Your breach on an indemnity basis;

15.2.4 further legal action against You as appropriate;

15.2.5 disclosing such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

15.2.6 any other actions which We deem reasonably necessary, appropriate, and lawful.

15.3 We hereby exclude any and all liability arising out of any actions that We may take in response to breaches of these Terms.

16. Disputes

16.1 If there is a dispute between You and Us, We shall have no obligation to pay any Credit or other amounts due to You, including without limitation, amounts unrelated to the dispute, unless and until the dispute is resolved. We may withhold any Credit due to You (including any due for sold Items not subject to the dispute) in full or partial satisfaction of any amounts You owe to Us.

17. Account Cancellation Rights

17.1 You may close Your Account and cancel Your agreement with Us by sending an email to [email protected]

18. Our Liability to You

18.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of these Terms or as a result of Our negligence.

18.2 To the fullest extent permissible by law, We will not otherwise be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

18.3 Nothing in these Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents, or subcontractors); or for fraud or fraudulent misrepresentation.

18.4 We use all reasonable skill and care to ensure that Our Site is free from viruses and other malware. Subject to sub-Clause 21.2, however, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect Your hardware, software, data, or other material that occurs as a result of Your use of Our Site or any other site referred to on Our Site.

18.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

19. Viruses, Malware and Security

19.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same.

19.2 You are responsible for protecting Your hardware, software, data, and other material from viruses, malware, and other internet security risks.

19.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

19.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

19.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

20. Events Outside of Our Control (Force Majeure)

20.1 We will not be liable for any failure or delay in performing Our obligations to You where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

20.2 If any event described under this Clause 19 occurs that is likely to adversely affect Our performance of any of Our obligations to You:

20.2.1 We will inform You as soon as is reasonably possible;

20.2.2 Our obligations under these Terms will be suspended and any time limits that We may be bound by will be extended accordingly;

20.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times, or availability of services as necessary;

20.2.4 If the event outside of Our control occurs and continues for more than thirty (30) days and You wish to exercise Your right to cancel You may do so by sending us a relevant email.

21. Disclaimers and Legal Rights

21.1 Nothing on Our Site constitutes advice on which You should rely. Information and other materials on Our Site are provided for general information purposes only.

21.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages Your device or other digital content belonging to You (if You are a consumer) You may be entitled to certain legal remedies. For more details concerning Your rights and remedies as a consumer, please contact Your local Citizens Advice Bureau or Trading Standards Office.

21.3 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

22. Communication and Contact Details

22.1 If We have Your contact details, We may send You important notices by email. Such notices will only relate to important matters including, but not limited to, service changes; changes to these Terms, Privacy Policy, or Cookie Policy; and changes to Your Account.

22.2 We will never send You marketing emails of any kind without Your express permission. If You do give Us permission, You may opt-out at any time. Any and all marketing emails sent by Us include an unsubscribe link.

22.3 If You wish to contact Us with general questions or complaints, You may contact Us by email at: [email protected], or by post at: 102F Pasir Panjang Road, #04-07 Citilink Warehouse Complex, 118530.

22.4 For matters relating to Our Marketplace including, but not limited to, these Terms, transactions, Buyers, and Sellers, please contact Us by email at: [email protected], or by post at: 102F Pasir Panjang Road, #04-07 Citilink Warehouse Complex, 118530.

22.5 For matters relating to cancellations, please contact Us by email at: [email protected], or by post at: 102F Pasir Panjang Road, #04-07 Citilink Warehouse Complex, 118530, or refer to the relevant Clauses above.

23. Data Protection

23.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Your rights under the GDPR.

23.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of Your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy and Cookie Policy.

23.3 You may not add any User to a mailing list or use their data for marketing or other purposes. You may only use another User’s personal data for additional purposes with their consent.

23.4 If a Seller and Us are found to be joint data controllers of any Buyers’ personal data, and We are sued, fined, or otherwise incur any expense because of something a Seller has done with a Buyer’s personal data, the Seller agrees to indemnify Us for any expenses incurred by Us in connection with the Seller’s actions in respect of that personal data.

24. Other Important Terms

24.1 We may transfer (assign) Our obligations and rights under these Terms to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.

24.2 You may not transfer (assign) Your obligations and rights under these Terms without Our express written permission.

24.3 If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, those provision(s) shall be deemed severed from the remainder of these Terms. The remainder of these Terms shall be valid and enforceable.

24.4 No failure or delay by Us in exercising any of Our rights under these Terms means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms means that We will waive any subsequent breach of the same or any other provision.

24.5 We may alter these Terms of Use at any time. Any such changes will become binding on You upon Your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

24.6 In the event of any conflict between the current version of these Terms and any previous version(s), the current version shall prevail unless it is specifically stated otherwise.

24.7 We may revise these Terms from time to time in response to changes in relevant laws and other regulatory requirements. If any changes to these Terms are to Your material disadvantage, You may cancel as set out in sub-Clause 16.2.3.

25. Law and Jurisdiction

25.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of Singapore.

25.2 If You are a consumer, You will benefit from any mandatory provisions of the law in Your country of residence. Nothing in the sub-clause above takes away or reduces Your rights as a consumer to rely on those provisions.

25.3 If You are a consumer, any dispute, controversy, proceedings or claim between You and Us relating to these Terms and Conditions, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Singapore, as determined by Your residency. 

25.4 If You are a business, any disputes concerning these Terms and Conditions, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the non-exclusive jurisdiction of the courts of Singapore.

DATE OF TERMS OF USE: MARCH 2021