12.1 As a consumer, depending on your country of residence, you may have a statutory right to cancel orders made online within a ‘cooling off’ period of 14 days from the day after you receive the order, subject to certain conditions, or as otherwise provided under applicable law. UK residents have this right under the Consumer Contracts Regulations 2013. If you wish to cancel your order and return your purchase, please contact us at [email protected] with your order number. You will be given instructions about how to return the goods. You will need to notify us of your return within 14 days of receiving the item and then return the cancelled items within 14 days of your notification in order to receive a refund. For information on refunds please see our Returns  Policy. Delivery charges will be refunded at the standard rate only. 

12.2 You can also return items in accordance with our Returns Policy.  This does not affect your statutory rights. Please note that certain items are not cancellable or returnable and these are listed in our Returns Policy. 

12.3 If you wish to cancel your order before it has been despatched, please contact us at [email protected]. 

12.4 At Harvey Nichols, we are committed to providing our customers with high-quality products and exceptional service. In line with common industry practices and as part of our ongoing efforts to improve our operations, from 8th May 2025, any unsuitable items returned by UK post are subject to a £6 return fee. This will be deducted from the final refund amount. Unsuitable items can be returned to a Harvey Nichols store free of charge. For more information on our returns policy, please see here.