This cookie policy applies to your use on our website, www.harveynichols.com or the REWARDS by Harvey Nichols app (the “Sites”).

Cookies are small text files that websites send to your computer or mobile device and can be thought of as Internet users’ identification cards. They let the website know when the user has returned, which enables the site to bring up information relevant to that user – for example: name and past order detail, sign-in information etc.

We use cookies on our Sites for a variety of reasons. We want our Sites to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal. Cookies make the interaction between users and websites faster and easier. Without them, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user’s preferences or registration details for a future visit.

When you visit our Sites, cookies are either placed directly by us, or by our business partners (third parties). There are different types of cookies, and their functions vary depending on their purpose. Cookies can stay on the user’s device for different time periods. For example, session cookies are automatically deleted when the browser is closed, whereas persistent cookies remain on the user’s device for a predetermined period.

When you visit our Sites for the first time, you will see a notification appear about our cookies and you will be given a choice to either accept them, reject them or to find out more information.

Our Sites also use cookies, for which we do not require your consent. These cookies are referred to as “Essential cookies” and without them the Sites or services you would expect cannot be provided.

The Cookies we use are classified into one of the following categories:

Essential

We use these cookies to provide you with the services that you have requested, for example to save items in your basket and your Rewards vouchers. We also use these cookies to keep the site secure. Without them, key parts of the site cannot work and therefore as these cookies are strictly necessary, these types of cookies are automatically enabled and cannot be switched off.

Performance

We use these Cookies to report on the usage of the Website and any problems that occur when using it. These cookies do not collect any Personal Data, as all of the information is anonymous. We use the information from these cookies to help us improve how our website works.

Functionality/Enhanced

These are used to reflect your preferences, enable your Wishlist, as well as improve your browsing experience. For example, if you choose ‘Keep me signed in’ when you log into My HN, your selection will be saved.

Targeting/social media and advertising

We use these cookies to show you tailored adverts on other websites. De-selecting these cookies may result in seeing advertising that is not as relevant to you. They’re also used to measure how well our adverts are performing.

Performance, functionality/enhanced and targeting/social media and advertising cookies are activated and used by our Sites only if you give your prior consent for such use. These are not automatically enabled by default to protect the rights and freedoms of our Site visitors.

The National Advertising Initiative (NAI) has provided consumers with a tool to opt out of these sorts of cookies. You can access the NAI’s website here. Your Online choices also gives you ways to control how you are targeted with advertising online. Please note that by clicking on the link above, a new window will open, and Harvey Nichols is not responsible for the content of external websites.

To view a list of essential cookies, please click here.

If you interact with our refer-a-friend programme Mention Me, cookies may be placed on your device. Details of which can be found here: https://mention-me.com/help/privacy_policy_s#cookies

Additional cookies being used by Mention Me are essential for the operation of the platform and the provision of the programme.

The cookies/tags placed during the referral process give the ability to:

  • Distinguish unique browsers in our referral process to prevent fraudulent activity within the referral program.
  • Assist customers in navigating share links to ensure they are accurately redirected to the intended landing page, if that feature is utilised.
  • Enable site visitors to close pop-ups or corner peels displayed on the site, maintaining a smooth and satisfactory browsing experience.
  • Ensure returning site visitors consistently see the same offer when multiple offers are available, avoiding inconsistency.

    • These are all “essential” for the referral programme to function effectively.

    To view a list of performance cookies, please click here.

    To view a list of functionality and enhanced cookies, please click here.

    To view a list of targeting/social media and advertising cookies, please click here.

    You can manage the cookies that we set on your browser by clicking ‘Manage Cookies’ at the bottom of the page. A “Cookie Preferences” pop-up will appear, and you can select which categories of cookies to authorise or deactivate by selecting them. Please remember that essential cookies are strictly necessary for the functioning of the Sites and cannot be disabled. Use of our website is dependent on the acceptance of these cookies. Please remember that:

  • Not authorising performance cookies will mean that we cannot measure and therefore improve the performance of our Sites, however this will not impact the operation or your use of the Site.
  • Not authorising functionality/enhanced cookies may result in some services or functions on the Sites not being available or not working properly. As your preferences will not be saved, and you may be forced to modify or manually enter certain information each time you visit the Sites.
  • Not authorising targeting/social media and advertising cookies will mean that you experience less targeted advertising but will not affect the operation of the Sites. We will also use valuable insight inti how well our adverts are performing.

    • To manage cookies set by third party advertisers you can visit the National Advertising Initiative's website (explained in the section on ‘How we use cookies’).

    You can also manage your cookies in your browser settings. Most browsers are automatically set to accept Cookies; however, you can alter the settings of your browser to prevent automatic acceptance. Please be aware that completely disabling cookies will restrict your access to the Harvey Nichols website.

    Your cookie preferences will need to be reset if you use access the Sites from different devices or bowsers or delete cookies from your device.

    This cookie policy can be read in conjunction with the Harvey Nichols Privacy Policy or details of personal data is used by Harvey Nichols. Harvey Nichols may amend this Policy from time to time. For any questions regarding this policy please contact the Harvey Nichols Data Protection Office at [email protected]