We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order if it has already been processed. In this instance, you would have to return your order once you've received it, in accordance with our Returns Policy. If you wish to discuss the status of your order, please contact Online Support quoting your order number.

Please check your order as soon as you receive it. If any of the items are damaged, please contact Online Support straight away, quoting your order number and listing the item(s) that have been damaged.

Refunds may only be requested by the person who originally placed the order and will be processed via the original payment method, excluding shipping costs, within 30 days of our distribution centre receiving the returned goods. Card refunds can take up to 10 working days to be processed by your bank. This varies greatly between card issuers, and unfortunately we are unable to influence it.

No, unfortunately we do not accept international returns in our stores.

No, unfortunately we are currently unable to provide exchanges for international orders.

No, unfortunately we are currently unable to provide exchanges for international orders.