13.1 If your order has been damaged in transit, or the products ordered are defective, not as described, not of satisfactory quality or not fit for purpose, we will at your request, and subject to availability, either exchange or repair these products without charge to you, or provide you with a full refund, if the fault is notified to us within thirty (30) days of you receiving the product. We may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility and will inspect the items on their return. If the fault is notified after thirty (30) days of your receipt of the product, please refer to our returns policy (insert link) and, subject to the conditions being met, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015.